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Customer Ratings & Reviews

Your price for this item is $318.99
The comparable value price is $329.00

Customer reviews

Rating 3.9 out of 5 stars with 643 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent Wi-Fi performance, and strong signal throughout their homes. Many appreciate the improved range and coverage compared to previous routers, resulting in a noticeably better internet experience. However, some customers find the price to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 643 reviews
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Not what I was expecting

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Struggled with this router/modem for months. Would work great sometimes. But most times, randomly dropped internet connections to the ISP. Using Xfinity. The app was terrible to use and literally not useful at all. Zoom calls would drop at least 3/4 times an hour. Intermittent drops on video on TV's and dropped Wifi calling constant. Working form home, this modem router was a detriment to my business. Finally returned the unit for a Nighthawk. 1000% difference.. Faster speeds and connection never drops from the Xfinity ISP.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Gateway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace a 5 year old modem/router that was not compatible with my high speed internet. I like this a lot. No problems in the last 3 weeks, since set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Not good in my small apartment

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gave me good internet and wifi but my tvs and other devices had connection problems, had to return it for my older model, my bad luck doesnt have to be yours, take your chances and check it out knowing that you return it later

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best reception ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Actually received guidance from sales staff. I live in a 3 story house with lots of concrete. Now everything works in every room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, I would say pro. It did not take me long to get it all up and running. The quality is great, the sum the signal is by far the best i've ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, no regrets. It had exceeded my expectations. Good buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Internet problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problems with a consistent internet connection (Xfinity). Working with Arris support but so far no improvement. I may have to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Happy with the ARRIS SURFboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for me. Replaced my Docsis 3.0 router/modem combo I had.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Combined cable Internet modem and Wi-Fi antenna!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This board combines a coaxial-cable Internet modem and a wireless Wi-Fi antenna. It works flawlessly, it is fast, and it reaches every inch of my three-level home from its downstairs location. My family and I have a total of four computers and three smartphones simultaneously connected; we often watch three movies on three computers simultaneously, and each of us gets the maximum bandwidth that our cable service allows, Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    On the line

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and install. I don't know why this requires 50 characters

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arris Surfboard is just ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wi fi cable modem was one of the toughest pieces of technology I've EVER had to install. After a couple hours of frustrating work i had to let it sit lest out be rounded into pieces.. Having come back to it the next day or came up just as it should've the first half dozen attempts, following the same process.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product for wifi 6

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this with my new router has dramatically increased my pc internet speeds

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. We got this when our old one started working slow, this one has been way better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine after updating configs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some troubleshooting a problem with the 5ghz wifi channel disappearing, it is working great. Updating configs solved the problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until it's been in use a while before I reveiwed it. According to Xfinity, my old modem could no longer support my internet speed and suggested this one as compatible. It may be compatible, but not better. I constantly have to re-connect my TV to the internet. It drops devices out of the blue. After a month, Ive concluded that I should have just dealt with the old slower one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing 2 in 1 combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved my internet throughout the house would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a good price. Easy setup and till this day I had no problems of any kind

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi modem works great only problem is the app support which is a known issue with arris products

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    router n modem but high price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    router n modem with good quality n good range, highly recommended, expensive though

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great Modem router combo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem router combo! Has wifi 6 and DOCSIS 3.1. Stop renting a modem from your cable company and buy this! Only thing I wish that was better on this would be the app. The app leaves a lot to be desired.

    I would recommend this to a friend
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