Customer Ratings & Reviews

For me I couldn’t get it to work I like other brands but someone else might live this produck

Service is good but I can't get one of my firesticks to sink with it

Product seems ok. Still having issues, but may be old cables in the house

Easy set up Quality activation from technician Website Arris registered product

Husband bought this because he thought our wi-fi would be quicker and our tv would not pause in the middle of a program. Neither of these are true, but not sure we can blame this product for those problems.

Work well. Installation procedure required proper knowledge.

It works well but I think for the price it should have a USB port to add storage and such.

Worked great for first two years. Now I cant keep a connection. Haven't switched services, haven't even moved it since setup. Figure this thing has a two year service life I recommend returning while still under warranty.

It’s absolutely the Best!!! I replaced my RCN router and it’s better than theirs!!

Great modem/router to create a mesh network with eero range extenders. The 2.5 gbps port allows for fast streaming. Great replacement compare to my previous gaming router.

Easy set up. Very fast connection. Been a month and working well so far. Download the app, it's a breeze to use and set up your network.

It's a shame I have to give this one star just because of the poor app functionality, specifically in the area of parental controls. The app is clunky, as others have said, but works. The part of the app that is completely unusable is the parental controls (under "My Experiences" in the surfboard central app). I managed to initially setup a time schedule for devices to shut off during a specific time window. But, they don't work. All devices that are supposed to be disconnected are fully connected all the time. Now, the app wont even let me get in to the parental control functionality. When I select it, I get the eternal spinning circle, and am never allowed in. So, if you're expecting parental control capability, do not buy this gateway.

Excellent direct speed for ethernet connection. The modem with integrated router is a sophisticated piece of equipment and works on all devices with speeds according to what my ISP offers. The price is reasonable.

It was great for the first week or so. Then it stopped staying connected to my network and I had to unplug the power cord and do a hard reset every few hours.

This was recommended to me by Xfinity and I am very happy; was a little difficult to set up but I finally figured it out

Internet been dopping and cutting off so often I work from home and this hasn't been helpful at all. Wanted the best and paid that much for this and never got what i expected

Great purchase. Wish the firewall rules were more advanced but great for the average gamer.

Buy this instead NETGEAR - Nighthawk AX6000 Wi-Fi 6 Router This Arris Surfboard broke down after less than two weeks. During my work day the router kicked out. When I went into the app it said to reconnect to the internet. I tried a reboot and disconnecting the lines. No luck. After searching online, there is a known bug with this router and their app the internet connection can kick out often causing you to reboot. When you reboot you actually have to do a factory reset, delete the app, and restart your internet setup from the beginning. That means reconnecting it with your ISP all over again which can take up to an hour. You’d have to do this every time the internet goes down on the router. It’s a known bug and they haven’t fixed it in years. Not worth the money. Go with Netgear, I switched over right after this and it’s been smooth sailing since.

I was forced to upgrade to a new modem and router by my ISP, Xfinity, due to the age of the modem. I looked into which makes and models were going to be supported by the ISP, and this model seemed like the best value because of the relatively lower price. It isn't. About every four days or so, since I bought and installed the modem, the connection just dies. The signal drops to a pathetic sub-1 Mbps, which is untenable for any sort of use. Thankfully, power cycling the modem does work to fix the signal issues, but the problem comes back three to four days later like clockwork. In addition, I'm unable to return the modem at this point, since Best Buy only allows 15 day returns for this item. If you have a different ISP than Xfinity, you might get some decent use out of this modem. If you do use Xfinity, get something else, is my recommendation.

This did not have the correct connections for a new home with Comcast Xfinity in Boca,,,after asking the Best Buy employee three times if it would work. Not using it plus past the date to return. Was not happy with product choice with the assistance of an employee