Customer Ratings & Reviews
- Model:
- G36
- |
- SKU:
- 6480359
Customer reviews
Rating 3.9 out of 5 stars with 659 reviews
(659 customer reviews)Rating by feature
- Connection Quality3.9
Rating 3.9 out of 5 stars
- Performance3.9
Rating 3.9 out of 5 stars
- Setup4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo's speed and performance, noting the ease of setup with their ISP. Many customers appreciate the Wi-Fi capabilities, eliminating the need for extenders and providing excellent range and signal strength throughout their homes. However, some customers expressed concerns about the product's price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Performance, Wi-fi
Rated 5 out of 5 stars
WiFi updated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install. I no longer need a Wi-Fi extender. All cameras and devices run without a hitch. No more streaming issues either. Beware, however, this is a Wi-Fi 6 device so my older computer wound longer connect.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Quick speed and reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've been using the same modem for the past 7 years, and we decided to switch to a new one after our old one kept shutting down. This was an excellent purchase, and I am content with the features and speed of this modem. It is an excellent modem for its price point and I would highly recommend it to anyone wanting to purchase a modem!
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 4 out of 5 stars
Works great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It’s fast and easy to set up. Only issue I have is the app for the device.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Great router combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over a week on NETGEAR CAX30 for a slow speed issue (speed is around 25% of my plan). I finally learned that both NETGEAR CAX30 and NETGEAR CAX80 routers have had a slow speed issue for sometimes and the software is unable to correct this issue at this time. I bought ARRIS SURFboard model G36 and It worked as expected out of the box. It keeps a speed of around 940Mbps (my plan is Xfinity 1Gbps) constantly for days. I am very pleased with this product. It's straightforward to set up and is easy to config the router according to my home's security cameras, and server.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Great product that is extremely fast and reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and use right out of box. Works extremely fast and has strong signal in large house.
I would recommend this to a friend - Pros mentioned:Performance, Speed
Rated 5 out of 5 stars
HIGH SURF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speed is fast! Works throughout the house with no troubles or glitches
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
It's Alright.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is okay if you don't need a phone line. The problem it will take over a year to justify this over the cost of renting one from xfinity. I used this for 9 months and then it died, took 2 weeks to get a new one, xfinity got me one out in 3 days. If you keep it as a backup it's okay, but I wouldn't rely on it anymore. The product itself worked really good, but not any better over the Xfinity one. For context I use 1 ubiquiti US-24 and 2 Ubniquiti inifi lite -8s. 22 hardwire devices and 12 wireless devices and 5 IoT devices connected.
No, I would not recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Great product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well but the app is full of bugs I still recommend this product, the company just needs to work on the installation app.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Good enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enhanced speeds and capability. No WPS button. Good enough.
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Does what its suppose to do
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommed item. Item has worked great for me.
I would recommend this to a friend - Pros mentioned:Ease of use, Performance
Rated 5 out of 5 stars
Great router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first time to connect a router with internet provider. It took me five days to roll up my sleeves to start this project. Luckily, the connection was easy and the instructions were clear. You just need download the app and a cord from internet provider and follow the step by step. Im enjoying the connection and performance. Highly recommend this router.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Above average
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this product. My only gripe is it occassionally drops connection maybe once or twice a day. Ive tried all the tricks i know to fix the issue, nothing works. In addition to that, i did have to return this product to get a replacement because the previous one because it wouldnt go online for some reason. Still... im content with this product because of its blazing fast speed.
I would recommend this to a friend Rated 5 out of 5 stars
Good modem/router combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful steady signal, compatible with most ISP apparently
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy to setup, would require booster for coverage, has an app with poor rating but I found it functional. The only reason I returned product is my ISP will not allow the Max Package Giga Extra plans.
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 4 out of 5 stars
Arris SURFboard G36
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this modem to replace an older model that wasn't wifi6 specified. Haven't really noticed a difference in performance. Not dropping out of sync as much, but still having some of the same issues that prompted me to upgrade my modem and router in the first place. Because I don't know if my issues are with the router or the modem, I can't say with any certainty I would recommend this device.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Easy Peasy Lemon squezzy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Internet was lagging and spinning in circles. Both this and the speed was so quick and never looked back on any issues So easy to set up and inline and running within minutes
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Reliability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb performance! Long range. Strong signals. Highly recommend it.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Arris Surf router/modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! I would highly recommend this router / modem combination I traded in my previous Arris unit that was 10 years old Once I upgraded my internet connection to 1 gig
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Excellent, with a minor hiccup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with my ISP, the 2.5Gbps is a great since my computer supports it. And the web interface is easy to navigate. The only downside being that the Surfboard app advertised in the instructions does not support this model. It’s not a problem for me, but I thought it worth mentioning.
I would recommend this to a friend - Pros mentioned:Ease of use, Setup
Rated 5 out of 5 stars
Arris Surfboard
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arris is great. Reliable connection (so long as isp is not having problems), and easy setup. These are my go-to.
I would recommend this to a friend