Customer Ratings & Reviews

Easy to setup and no issue since last couple of months . The only issue that i donot like in this brand that you cannot reboot the device remotely through the app. Over all device is running smooth with my xbox and ps5 live gaming .

It's pretty good but not as good as the salesman suggested. It is a very fast machine. I don't have the range that he said I would plus it keeps dropping my computer and I have to re-connect several times a day. We had to have the Geek Squad come out to set it up as it was impossible to do with their instructions and their online help was useless and made it worse.

This works well and is fast. This was easy to setup

Super easy set up! I do suggest you do your research on the arris mesh system which is awesome for extending your range within your home and even on your patio. Depending on the way your home is set up, you can easily have a strong signal throughout your home or apartment.

Great item! My speed has doubled for downloads. The range of the wifi reaches my whole house and out into the yard. No more spotty connections. Will continue to stay with the arris line of modems.

It works well. Not too hard to set up either. I would recommend it.

Solid works great. Like the extra channels and options.

Bought this for a new house. Using it for Xfinity. Pulling right at a gig. House is a little over 4000 sq gf and seems to cover everything. Gave it 4 stars because it’s been less than a week. (Will update after about months.)

This is one of the better modem/router combo’s. Always better to have separate units if you can afford it. But that being said it ~500$ to do that effectively versus this unit ~250$. I have been surprised at how troubles with connections and lagging on streaming after upgrading to Cox gigbite services but I believe it is the fiber optic wiring to my apartment complex and not this router. When monitoring the speed I am always above 800mbps.

I really wish I could recommend this, but it’s been nothing but a headache. Just two days after the return window closed, the product began having serious connectivity issues, random disconnections throughout the day. What’s worse, instead of Best Buy supporting their customers and handling claims with the manufacturer directly, they made me deal with ARRIS myself. For a product that failed almost immediately, that kind of customer service is unacceptable. If you still want to take the risk, buy it from Amazon where you at least get a 30-day return window which is more than enough time to see how unreliable this product really is. I’ve already wasted too much time troubleshooting something that should’ve worked from day one. The constant drops even put my home security system at risk. I’ve since switched to another brand from Amazon and haven’t had a single issue since. To make matters worse, the modem’s interface through the mobile app is terrible, outdated, and confusing. It honestly feels like this product was designed in the 1960s. Save yourself the frustration. Skip this product!

Traded out my optimum modem for this guy because my Internet was crazy slow. Before trading out my old modem my speed was maxing at 89mbps and now my speed is at 876mbps. The app is super helpful and the setup was easy.

A really nice upgrade from the garbage that XFinity lets you rent.

Looks like a good product but not user friendly and After hours on the phone, Xfinity does not help. Called The company and they promised to update firmware but never did. Finally We had to return it.

This item was the top of the line when I purchased it. It was expensive, but I wanted to get something more reliable, so I thought let’s pay a little bit more. Unfortunately I have been having a lot of problems with it. Basically it disconnects from internet often and when it does it doesn’t show immediately, rather you have to go to settings to verify that. It has 2 bandwidths, 2.5 and 5 gb. Which allows you to switch back and forth, and sometimes that doesn’t solve the problem. It causes you to lose precious time if you are doing some kind of financial transactions. I purchased replacement warranty, so I can replace it with a new or something different when I can’t stand it anymore. Make sure to purchase replacement warranty.

It was finally time to replace my 2013 cable modem and my even older wireless router. The ARRIS SURFboard had good reviews and combined modem with wireless router. I had to consult the company's tech help line to be sure that I had set the modem up correctly as it did not work immediately. The app that instructions direct you to are crap, just avoid it altogether. Call the company help line; the rep was super and diagnosed the problem quickly. My cable company had not properly activated the modem on my account. So when the cable company updated my account properly, it worked fabulously. We can now stream on several devices at a time with no noticeable lag. Of course that is compared to 2013 technology. Still, it is reliable and smooth.

This is a good product. It was not a flawless installation but at the end it worked out. I am still having some hot spot issues but for sure the new modem improved our speed and how we watch TV.

This was super easy to setup and the speed is amazing. I use this with Xfinity and love the wifi. You won't regret getting this as I am now free of the rental from Xfinity.

It usually works good. It was cheaper for me to buy this than to rent one from my internet provider.

Better then the cable company's router. W6. The only draw backs is you have to upgrade every components to same frequency. Not backwards compatible. Very strong signal.

easy to set up and seems to work great. I have had it set up for about a month and no connection issues