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Customer Ratings & Reviews

Your price for this item is $329.00

Customer reviews

Rating 3.9 out of 5 stars with 659 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers are positive about the SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo's speed and performance, noting the ease of setup with their ISP. Many customers appreciate the Wi-Fi capabilities, eliminating the need for extenders and providing excellent range and signal strength throughout their homes. However, some customers expressed concerns about the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 659 reviews
  • Rated 4 out of 5 stars

    Fast with the right equipment.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then the cable company's router. W6. The only draw backs is you have to upgrade every components to same frequency. Not backwards compatible. Very strong signal.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great so far we've had it for a couple of months

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Wifi 5 to this model. The speed is amazing, but be sure to check your Ethernet cables as well so you get the beat results. Industry is up to CAT6 which should be more smoother if you stream anything or if you are into gaming. I wish cost was lower.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Decent Wifi Modem Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i havent had any big issues. There are a few times when one device might get disconnected but nothing that affects my overall productivity with it. Overall decent router although it is a bit expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing product, must buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the product. It was easy to set up. Has great range. My internet speed went up by almost 50% just by changing to this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great item!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Fast! And way better vs the standard modem Spectrum gives you. It’s a must need if you want reliable speeds and connections. I have yet to have any outages

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem/ Router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this is a little pricey when I bought this, I'm not a tech savvy person so I have to get assistance from Xfinity/ Comcast in the set up or installation. So far it is working very well and I never had issues with it. It can handle so much data even when I have many visitors at home. It has a great speed. I'm glad that I do not have to pay extra rental to Comcast. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris G36 modem/router performance and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After bumping my internet speed up I needed a new modem and decided to provide my own. After some due diligence I opted for the Arris G36. I couldn't be happier with the performance and ease of set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works pretty fast

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new one cause I needed the latest docsis. Works great, as expected

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good speeds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speeds. Lighting storm took mine out. overall still good

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem and WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem and WiFi router. Works well without issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Solid product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up, lightening fast, and no issues whatsoever. I have this loaded on Comcast 1.2 Gig internet running about 6 different pieces of hardware. Streaming is super quick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Waist of time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like a good product but not user friendly and After hours on the phone, Xfinity does not help. Called The company and they promised to update firmware but never did. Finally We had to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great overall with few issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range isnt great, but for devices within range its delivered good speeds with minimal interference. Wired connections have been flawless.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Doesn’t work well with Xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem router is good bu itself but unfortunately has connectivity issues with Xfinity (need reboot after every 2-3 days). ARIS modem expects a higher power level that Xfinity fails to provide. However, Xfinity supplied modem works well (no connection issue) with the same power level. Xfinity site has this modem listed as supported. They should remove it from their site so that people don’t spend $ on this expensive modem only to find problems after purchase (in my case, issue started happening after a year of purchase). A quick search will reveal all the issues with the modem (ARIS and Xfinity support team blames each other for the connectivity issue).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Modem router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem router combo, easy set up and good connection haven’t had any issues and nice not having a monthly fee from xfinity on my bill !

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    The Best Wi-Fi 6 Cable Modem, Definitely!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome range with the newest 3.1 Wi-Fi 6 technology!!! This is the cable modem everyone needs!!! I'm very happy with this item for sure!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great connection quality. Signal is strong throughout the entire house (Upstairs and Downstairs)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem and router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid works great. Like the extra channels and options.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Better than renting one from internet providere

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It usually works good. It was cheaper for me to buy this than to rent one from my internet provider.

    I would recommend this to a friend
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