Customer Ratings & Reviews

Had slow Internet with my old DOCSIS 3.0 so it was time to upgrade to a DOCSIS 3.1. It’s been pretty fast with easy set up through the app. Not a bad buy at all. Well worth the money.

I really wish I could recommend this, but it’s been nothing but a headache. Just two days after the return window closed, the product began having serious connectivity issues, random disconnections throughout the day. What’s worse, instead of Best Buy supporting their customers and handling claims with the manufacturer directly, they made me deal with ARRIS myself. For a product that failed almost immediately, that kind of customer service is unacceptable. If you still want to take the risk, buy it from Amazon where you at least get a 30-day return window which is more than enough time to see how unreliable this product really is. I’ve already wasted too much time troubleshooting something that should’ve worked from day one. The constant drops even put my home security system at risk. I’ve since switched to another brand from Amazon and haven’t had a single issue since. To make matters worse, the modem’s interface through the mobile app is terrible, outdated, and confusing. It honestly feels like this product was designed in the 1960s. Save yourself the frustration. Skip this product!

I thought this is a little pricey when I bought this, I'm not a tech savvy person so I have to get assistance from Xfinity/ Comcast in the set up or installation. So far it is working very well and I never had issues with it. It can handle so much data even when I have many visitors at home. It has a great speed. I'm glad that I do not have to pay extra rental to Comcast. Great product!

I am very satisfied with the product. It was easy to set up. Has great range. My internet speed went up by almost 50% just by changing to this.

easy to set up and seems to work great. I have had it set up for about a month and no connection issues

So far i havent had any big issues. There are a few times when one device might get disconnected but nothing that affects my overall productivity with it. Overall decent router although it is a bit expensive.

I upgraded my Wifi 5 to this model. The speed is amazing, but be sure to check your Ethernet cables as well so you get the beat results. Industry is up to CAT6 which should be more smoother if you stream anything or if you are into gaming. I wish cost was lower.

Great! Fast! And way better vs the standard modem Spectrum gives you. It’s a must need if you want reliable speeds and connections. I have yet to have any outages

Shifted to this product after using router and modem separately for long time. Worth buying it

After bumping my internet speed up I needed a new modem and decided to provide my own. After some due diligence I opted for the Arris G36. I couldn't be happier with the performance and ease of set up.

Range isnt great, but for devices within range its delivered good speeds with minimal interference. Wired connections have been flawless.

Nice modem router combo, easy set up and good connection haven’t had any issues and nice not having a monthly fee from xfinity on my bill !

Modem router is good bu itself but unfortunately has connectivity issues with Xfinity (need reboot after every 2-3 days). ARIS modem expects a higher power level that Xfinity fails to provide. However, Xfinity supplied modem works well (no connection issue) with the same power level. Xfinity site has this modem listed as supported. They should remove it from their site so that people don’t spend $ on this expensive modem only to find problems after purchase (in my case, issue started happening after a year of purchase). A quick search will reveal all the issues with the modem (ARIS and Xfinity support team blames each other for the connectivity issue).

Easy setup and great connection quality. Signal is strong throughout the entire house (Upstairs and Downstairs)

So easy to set up, lightening fast, and no issues whatsoever. I have this loaded on Comcast 1.2 Gig internet running about 6 different pieces of hardware. Streaming is super quick.

it is pretty good nothing too crazy, set up was easy, took me about 15 minutes to get back online. I like the all in 1 design.

Awesome range with the newest 3.1 Wi-Fi 6 technology!!! This is the cable modem everyone needs!!! I'm very happy with this item for sure!!!

Good device - easy to setup and works well in a 2500 sq ft house

although I got it to finally work, this modem’s wifi seems weak compared to the motorola one it replaced. the instructions and web app are very unclear marginal in utility. it took me three days to get my various wifi device to work; two of them would not work no matter what i did and had to be replaced. of the ones that i did get working it was only because i had to erase all previous wifi networks and create new ones - what a pain! the two devices that would never work turns out to work just fine on another wifi network with a different brand modem of same specifications.

The Arris Surfboard which I purchased 3 years ago decided to die, so I went to Best Buy where I bought it and, after looking at several options, decided to buy the Arris-Surfboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo and, as they say, "I never looked back!" My computer, IPad, etc., are back to working great! Fortunately, the Arris was also marked down a little so I saved on the price as well! I usually buy my computer needs at Best Buy and recommend the store to friends.