Black Friday is hereAlso, shop the 24-Hour Flash Sale.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Angle. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Left. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 11. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 12. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 13. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 14. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.

ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

Model:
G36
SKU:
6480359
Your price for this item is $313.99
The comparable value price is $329.00

Customer reviews

Rating 3.9 out of 5 stars with 645 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent Wi-Fi performance, and strong signal throughout their homes. Many appreciate the improved range and coverage compared to previous routers, resulting in a noticeably better internet experience. However, some customers find the price to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 645 reviews
  • Pros mentioned:
    Performance

    Don't Bother To Shop around! Buy An Arris Modem!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard which I purchased 3 years ago decided to die, so I went to Best Buy where I bought it and, after looking at several options, decided to buy the Arris-Surfboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo and, as they say, "I never looked back!" My computer, IPad, etc., are back to working great! Fortunately, the Arris was also marked down a little so I saved on the price as well! I usually buy my computer needs at Best Buy and recommend the store to friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    My modem/router.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and easy setup. I didn’t spend much time walking through the process and everyone was able to login.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Great Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much improved speeds over cable provider's rental save $$$ monthly buy it and it will pay for itself

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Great Fast Modem/Router Combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/Router combo is exactly what I was looking for. Easy to set up and use and speed is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Good modern and Wifi Combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device works as expected with smooth installation and activation.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Great wifi

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wifi. Easy to set up, plug and play , fast easy and i am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Review Surfboard

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and customize my firewall settings for port forwarding, the speed is also nice.

    I would recommend this to a friend

  • OK Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is fine but the range of the signal is not great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Must Buy Cable Modem and Wi-Fi Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must buy product it worth the money very hi-speed connectivity best performance of Online gaming and Streaming services. It’s compatible with Xfinity, Spectrum, and Cox Services.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Easy setup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, better speed than I had before, and love this!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Ken’s Arris

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up good signal! Nice device! Small and powerful machine that does not detract from any setting.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    A fast router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fast router, easy to set up after a few early steps. I bought this to cut my internet cost from Xfinity. Working good so far.

    I would recommend this to a friend

  • Home cable wifi modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the price/performance value. This product offers exceptional value and works great in our 3200 sq ft home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Perfectly great modem router combo

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I was going to purchase a lower end surfboard modem but I have more speed and Will probably add more speed. So this is the answer and I was right. A little more expensive but it's Great

    I would recommend this to a friend

  • Check Your Devices

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity recommended to buy this to replace our old Arris, saying the old one can't handle the new speeds. Sadly, we had to buy a new printer because the company that makes it said it doesn't have software for it to update to the new router. Now it's our TV. Hanging on for now without being able to stream because, like with the printer, the TV cannot find the new Arris wifi network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Arris Surfboard

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this item! Best thing I bought. Internet does not lag at all.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Works well with Cox

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device itself works great with Cox. Speeds on WiFi match what they advertise with very few errors. The Android app didn't work for me though so I had to set everything up with a web browser.

    I would recommend this to a friend

  • I have to call Cox to get it installed.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Cox, I have to call them to get it installed. They don't have this model in their installation list. They helped me over the phone for more than an hour. On the first day it was not working. On the second day, it automatically worked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    No complaints here

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with XFinity internet. So far so good with our 1 Terabyte speed. Easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Higher speed and cheaper then renting

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to set up and we are getting a faster speed to our various devices than the gateway we rented through Xfinity

    I would recommend this to a friend
Page 7, Showing 121-140 of 645 reviews
Sponsored

People also viewed

  • ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo - Black
    Your price for this item is $189.99
    The comparable value for this item is $199.99
  • ARRIS - SURFboard S34 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port - White
    Your price for this item is $219.00
  • NETGEAR - Nighthawk Mid/High-Split DOCSIS 3.1 Cable Modem - Black
    Your price for this item is $299.99
  • NETGEAR - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
    Your price for this item is $299.99
    The comparable value for this item is $349.99
  • ARRIS - SURFboard SB8200 32 x 8 DOCSIS 3.1 Gig-Speed Cable Modem - White
    Your price for this item is $169.00