Customer Ratings & Reviews
- Model:
- G36
- |
- SKU:
- 6480359
Customer reviews
Rating 3.9 out of 5 stars with 655 reviews
(655 customer reviews)Rating by feature
- Connection Quality3.9
Rating 3.9 out of 5 stars
- Performance3.9
Rating 3.9 out of 5 stars
- Setup4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo's very fast speeds, ease of use, and overall performance. Many customers appreciate the strong Wi-Fi signal, eliminating the need for extenders, and find the setup process quick and straightforward. However, some customers feel the product is not worth the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed, Wi-fi
Rated 5 out of 5 stars
Does what it says so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old arris modem died. This one is a lot faster and has Wi-Fi. Got for spectrum. So far no problems.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
No complaints here
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compatible with XFinity internet. So far so good with our 1 Terabyte speed. Easy to install!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Works well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased over 1 year ago. Still works good. This is the router you need if your Internet provider has upgraded you to speeds your older router can't handle. Worth noting g this device has a green and blue light to show the connection is active. The blue light is the one that indicates you are using Gig speed internet. This should be enough to handle most improved home Internet connections for a few years.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Very satisfied with product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, no regrets. It had exceeded my expectations. Good buy!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Super Prices With All The Bells and Whistle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how easy it is to setup devices configuration and i Love the parameter control feature for guest user devices and how to you can monitor each device on your network.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Great Modem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only five days with it, and we love it. Great for streaming and also a fast speed internet. Picture cristal clear and very easy to manage.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Up to my standards.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really easy to set up and all my devices are linked.
I would recommend this to a friend - Pros mentioned:Speed, Wi-fi
Rated 5 out of 5 stars
Fast and reliable modem.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and reliable modem. 5G wifi option. Works perfectly, and I did not touch any button or reset since the first installation.
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Great purchase and a good modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already bitten twice by a different brand of Router/Modem. Wasn’t sure if this would work for me. The product turned out to be really good and simple. The customer support was also top class. It was all done and installed in day 15 mins. Glad I bought it. Best Buy staff was absolutely knowledgeable as well. I was given the options and he hears my requirements clearly and made me decide what I wanted. Thank you,
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Much needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved how quick and easy the changeover was and to be able to have 5g wifi now is a great upgrade i needed
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Perfectly great modem router combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally I was going to purchase a lower end surfboard modem but I have more speed and Will probably add more speed. So this is the answer and I was right. A little more expensive but it's Great
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Very good modem and router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operates as a modem and router. Since I already have a Velope router system, my G36 router was disabled so it wouldn’t cause interference on the line. I’m set for the future with enough speed to handle everything I need. Boots very quickly. Since I’m a Totaltech member I had the Geek Squad set it up so there wouldn't be any problems. I like this unit very much.
I would recommend this to a friend Rated 2 out of 5 stars
NOT GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good modem, keep dropping Wifi , having a lot of issue with Xfinity spent a lot of time trying to fix this modem, going to return it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Setup
Rated 5 out of 5 stars
Easy setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, quick setup. A lot easier than earlier ARRIS Surfboard models
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
A fast router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fast router, easy to set up after a few early steps. I bought this to cut my internet cost from Xfinity. Working good so far.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good modern and Wifi Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device works as expected with smooth installation and activation.
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Great Modem for now and Future
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My current modem failed so I did research for a new modem for now and the upcoming new technology. This modem is the perfect one for my needs to future upgrade to the internet system. The modem was costly but well worth the buy. I would recommend this modem if someone is looking to replace their existing modem.
I would recommend this to a friend - Pros mentioned:Setup, Speed
Rated 5 out of 5 stars
Arris - Surfboard DOCSIS 3.1 Cable Modem & WIFI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome speed and setup. It's made a significant difference in speed both uploading & downloading.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Spectrum replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We still have tissues with wireless Internet. But it is faster.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Review of Arris
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install. It works as advertised. The cons are that it lacks a USB Port and there is no WPS Button.
I would recommend this to a friend






