Customer Ratings & Reviews

Operates as a modem and router. Since I already have a Velope router system, my G36 router was disabled so it wouldn’t cause interference on the line. I’m set for the future with enough speed to handle everything I need. Boots very quickly. Since I’m a Totaltech member I had the Geek Squad set it up so there wouldn't be any problems. I like this unit very much.

Great money saver. Why give money to cable company when you can save it for yourself

Fast and reliable modem. 5G wifi option. Works perfectly, and I did not touch any button or reset since the first installation.

We have only five days with it, and we love it. Great for streaming and also a fast speed internet. Picture cristal clear and very easy to manage.

Already bitten twice by a different brand of Router/Modem. Wasn’t sure if this would work for me. The product turned out to be really good and simple. The customer support was also top class. It was all done and installed in day 15 mins. Glad I bought it. Best Buy staff was absolutely knowledgeable as well. I was given the options and he hears my requirements clearly and made me decide what I wanted. Thank you,

excellent product, the Internet signal and the wifi are very good

Saving myself so much money every month with this modem/router. I have Xfinity, and this was one of their recommended ones! Works great!

Works great. Had to contact Xfinity to help me set it up. Wasn’t able to do it myself. So far, so good. I’d give it a 5 except I don’t know how it will work long term.

This router/modem works well when it works with fast speeds and good strong connection. However, there is a reported issue with Xfinity and Arris that disconnects devices because of internal wifi lane congestion. This happens about once or twice a day and I have to reboot the router to get everything working again. They are supposedly working on a firmware fix but it has not come out yet to resolve this issue. I will be looking for other options.

Awesome speed and setup. It's made a significant difference in speed both uploading & downloading.

It was easy to install. It works as advertised. The cons are that it lacks a USB Port and there is no WPS Button.

Installed without any problems, works great. Would recommend to anyone.

If you've never set up an Arris model before, be prepared to spend some extra time figuring out how. Instructions are not as user friendly as previous/cheaper models as I assume people would gravitate towards the cheaper product. I bought this because it was supposed to be compatible with my xfinity high speed internet. It was noticeably faster but only works when it wants to. The Wi-Fi cuts out too many times which was inhibiting me from working at home. I was not able to stream movies sometimes. Once I switched back to my older arris modem and xfinity modem, it worked fine. Not worth the headache and money. I shouldn't have to call for support. For that amount of money, it should be plugged in and ready to go after set up.

On June 3rd purchased and installed an Arris G36 gateway/modem. On July 25th my cable company informed me that I should replace my gateway/modem as it is sending feedback signals causing issues on their network and they also installed a filter to block the signals. Called Arris for a warranty replacement and after a review of the WAN information my calm was rejected. They calmed the cable company was the issue, not the product. This product Arris G36 Gateway may leave having to purchase another gateway/modem to replace the unit as Arris doesn’t support the warranty of the unit.

Purchased Arris-Surfboard and a new surge protector after a double surge took out old unit. Easy to set-up and works fine.

Good, the internet running very good and the signal is better in all house.

I've had this modem for a while now and have been happy with it's performance. The price was great compared to other products out there with similar capabilities/maximum speeds. Seems this modem should support speed upgrades for at least a few years ahead.

Complicated. Not worth the high pice. Get something cheaper

I am very pleased with this product! It has great range and speed!

Works okay. It drops signal regularly. Suggested by Xfinity. Almost returned it. Missed the return window.