Customer Ratings & Reviews

Purchased Arris-Surfboard and a new surge protector after a double surge took out old unit. Easy to set-up and works fine.

Works great. Had to contact Xfinity to help me set it up. Wasn’t able to do it myself. So far, so good. I’d give it a 5 except I don’t know how it will work long term.

Good, the internet running very good and the signal is better in all house.

excellent product, the Internet signal and the wifi are very good

I've had this modem for a while now and have been happy with it's performance. The price was great compared to other products out there with similar capabilities/maximum speeds. Seems this modem should support speed upgrades for at least a few years ahead.

I am very pleased with this product! It has great range and speed!

Works good on cox internet did not have in trouble setting it up.

This surfboard was easy to set up thanks to the Arris app. I was up and running—even with my ISP’s assistance—in less than 45 minutes. And I’m not computer savvy! Only my old printer needed a nudge to connect wirelessly; every other device quickly picked up the connection. I have checked the app every day since the installation and all devices are still connected to the Internet.

Complicated. Not worth the high pice. Get something cheaper

So far so good! Easy to install and performance has been great with Xfinity 1 Gbps service.

Awesome router absolutely love it ok range and super fast speeds

This modem was fast, when it worked. However, we had to reset it multiple times per day while we had it. It wasn’t worth the price.

Extremely fast Wi-Fi!!! Easy set up. I love it. Cox approved.

I bought this to replace my old cable modem to get faster speeds. So glad i got this unit. It replaced my entire home network gear. The built in wireless was so strong i no longer needed my old access point extenders and i have blazing speeds now through out the whole house with just this one device. All i can say is WOW!

We purchased this modem to replace the one we were renting from internet provider. It was easy to install. So far we have had not had issues connecting to the internet just issues with streaming service, like not loading and stopping.

Product is quite simple to operate and easy to install.

Great money saver. Why give money to cable company when you can save it for yourself

Replacement for my old modem which was no longer supported by Cox. Mistakenly purchased thinking this was just a modem. It is a Modem /Router. By the time I figured it out it was too late to return it. Hooked it up anyway and plugged in the Google home router and turned of the built in Router. Works good, but I’m sure I would have saved some money if it was only a modem.

On June 3rd purchased and installed an Arris G36 gateway/modem. On July 25th my cable company informed me that I should replace my gateway/modem as it is sending feedback signals causing issues on their network and they also installed a filter to block the signals. Called Arris for a warranty replacement and after a review of the WAN information my calm was rejected. They calmed the cable company was the issue, not the product. This product Arris G36 Gateway may leave having to purchase another gateway/modem to replace the unit as Arris doesn’t support the warranty of the unit.

Difficulty initiating connectivity through my ISP. Seemed like their cross-connectivity was challenging. Otherwise, works quite well.