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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 52 reviews

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Rating by feature

  • Connection Quality

    Rating 4.2 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers commend the SURFboard G20 for its overall performance, noting faster and more reliable connections. They also appreciate its connectivity, highlighting the easy setup and consistent connection. However, some customers have reported experiencing difficulty during the initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-52 of 52 reviews
  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far the best and simplest router you can ask for.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    didnt' work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not get it to connect with Xfinity. returned it and bought a Netgear one that worked fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    QUALITY BEYOND EXPECTATION !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT THAT MEETS MY REQUIREMENTS WITH AN EASY SET-UP AND CONSISTENT CONNECTION. IT REALLY IS THAT EASY !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem router for 1200sqft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Xfinity, no need to rent there device, and if you know how you have full access to your network setup and management.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install great speeds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable, easy install and fast connection speeds. Great range

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Dual router and modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned router/modem did not need it for WiFi services. Please take off for review.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Skip this modem router combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse than my Netgear CM1000v2 and Linksys MR8300 that’s over 5 years old. Speed near ARRIS G20 is good, however, anywhere else inside my small ranch home is patchy and unreliable. I will be returning this and purchasing something else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Would not connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connect to my internet no matter what I did to correct the issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gotta figure it out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not figured out how to hook up yet. How can you get online if you have to remove old one first?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Connections

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is terrible and barely gives me access to half of my speed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem keeps dropping service and reboots. Will be returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    C G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect to internet through laptop iPad printer or any smart tv’s

    No, I would not recommend this to a friend
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