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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2082 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,082 reviews
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy install, easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my previous Aris surfboard modem as I upgraded my internet speed. The installation was seamless with easy to follow directions. I haven't had any issues with it since installing it. So far I have great connection speed for download and upload

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the fastest internet speed I have ever had with this modem. Very happy with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    A+ modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to replace another which had gone haywire. Easy to set up and activate with my ISP. Been using for one month only, so no problems so far. Would recommend to anyone who is looking to purchase just the standalone modem instead of renting from ISP directly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed and quick setup is amazing. I have 1 GB speed and my last modem did to but could not keep up. This modem well exceeds the demand in usage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dependable, easy to install.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an industry professional, I have been installing and working with Motorola Aris for years. They are robust and easy to install and troubleshoot, and I would recommend for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ARRIS - Multi-Gig Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great devise for the money! East install and setup!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem from the cable company wasn't reliable and kept needing to be rebooted. I went to exchange it and was told they all do that. I fixed that by going to best buy and getting this. Stable internet now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem for xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could activate the modem in just few minutes on xfinity network with their mobile app ‘Xfinity’. It needed modem max address to be passed on. There was no need to call xfinity. Modem is working solid. Currently I have only 400 mbps internet and see absolutely no issue. Will shortly upgrade to 1GHz. It’s little pricy. Paid $169 plus taxes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Easy to set up and small enougj to be unobtrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Speed

    Rated 5 out of 5 stars

    What I Needed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up. Works better than my modem from my cable company. Fast and never cuts out.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard s33 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is light and small and takes full advantage of my internet speeds. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Arris surfboard cable modem for xfinity users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially purchased the Motorola MB8611 and had to return due to constantly losing connection. At the recommendation of the Best Buy employee purchased this Arris. Easy installation and set up and has worked perfectly since. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded my internet with comcast and went with the Arris mainly because that is what was available at Bestbuy and one of the modems approved by Comcast. Seems to work fine. Speeds are exactly what I am paying for. Happy for now. Set up was simple with the Xfinity app.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port, Overall performance

    Rated 5 out of 5 stars

    Arris Good As Always

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for a good time to finally upgrade to gigabit speeds, and over the holidays was the perfect time. So far the modem has worked great. These past two days however I've had issues but I'm chalking it up to bad weather from the snow we just go. I've used Arris/Motorola modems for years now and they've always been reliable. The 2.5Gbps port is great for the future. I'm happy with my purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well so far. Only time will tell, but very pleased with the performance of this modem. Not sure why comcast had such a hard time connecting to this, but it's comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. In the several months I’ve been using this modem I’ve had faster and more consistent internet throughout my entire house. Also, its small size is incredibly convenient. Set up was super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Steady performer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is overkill for me but I wanted to future proof. I set it up with ease using the comcast app and it had a firmware update and hasnt missed a beat. Steady great performance. Not much heat and not made in china. Solved all of our internet issues. Trade in your old one and BB gives you 15% off.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Modem works well and as expected.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is compact and works very well..! It helped get free from my ISP’s recurring charges. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Excellent cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product that was easy to setup and use. Excellent performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    ARRIS S33

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works perfect. Doesn't take up much space. Fast

    I would recommend this to a friend