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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 114 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 114 reviews
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, works seemlessly with spectrum, just had to call and give them the info off the bottom of the unit. Soon as they sent the signal and rebooted it, it works like a charm. I actually get speeds over what I pay for with it. My subscription through spectrum is 500mbps and I generally get around 550 or more. Way faster than my old cable modem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works OK but runs HOT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work OK so far but runs really hot. Hoping it holds up. I got this to replace an old one xfinity said wasn't capable of the speeds being provided, but I haven't noticed this new one being much faster. My youtube streams are at HD more often now, That's about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fairly well. No issues outside of setup being a bit much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome performer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a modem that provides the speed I need without dropping connections!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Investment

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and a great product. The best investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster interwebs speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my interwebs speed is as fast as usain bolt, good modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described. Easy insrall. I use mulitple devices and ut works great. No issuse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem better than netgear the best on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem for most needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Follow the directions (yes, read it carefully), and I had no problem with using the App to register.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem..im a tech for the cable company anf i apprive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and has good range, even in my block house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, not getting the download speed i wanted but that could be the 15 wifi devices i have or the router. idk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great need to contact ISP to access internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works great! Connection was easy and no delays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New cable installation easy hook up, running smooth. Saving on rental.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good for the speed it supportes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for the speed it supported, updated from a docsis 3.0 equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solving Xfinity Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to connect, I had more issues with my ISP than I did with the Arris S34 modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it glad i went with my own modem, vs getting a used one from spectrum.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works but gets very hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as advertised but got very hot to the touch. I contacted Arris tech support and they advised me to return it. I ended up exchanging this for a Netgear CM3000 and the Netgear runs much cooler.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it says

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the Enhanced Upload speeds offered by Xfinity. It doesn’t disappoint as I can see download/upload of 1600/330Mbps and even has the ability to turn off the LED to help darken the room. Also solves the rental fee problem, if you dont mind tending to your own network equipment.

    I would recommend this to a friend
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