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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 6,192 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this modern for a couple of weeks now and I'm happy with it. I have optimum internet and I haven't had any issues and I'm getting great speeds out of it, pretty close to what I'm supposed to be getting which is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    My modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works so much better than what the cable company offers. Best part it’s mine not rented.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this coupled to a NetGear Nighthawk AC3200 router, and I love the setup. It's fast, reliable, and I have no downtime.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Compact Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and price. Saves me money each month by not paying the cable company. I have moved twice with this and it works perfectly. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. Beats what the cable company gave me. Solid connection all the time. No drops and now my devices do not buffer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this because it works with the cable companies in my area and do not have to pay monthly fee to them for rental. Will pay for itself the first year. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Motorola surfboards before. This is the best of the best. Combine this with a Netgear Night Hawk and you will have a better set up than the modem Comcast leases and pays for its self in 2 years I think, all the while giving better performance then the Comcast Modem. I get about an 18% or better performance gain over the wifi capable modem Comcast supplies.

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Led brightness

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great! It runs a little hot and the blue LED lights on the front are a bit bright but other than that, it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased to replace the modem that came from the cable company and was always having to reboot it. This modem is fantastic and works great with both of my Apple routers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good modem, Small and fast and easy to setup. Got it so I could not have to pay Comcast a rental fee each month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Delivers great speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this modem to take advantage of Time Warner's 200 or 300 MBps internet service. Although other models say they support more than 100 MBps, some cable company's can't deliver this using just 8 channels hence why you need this modem. Best Buy price matches with Amazon and on the week I purchased, I took advantage of the Price Match Promise as it was cheaper. Love Best Buy for being able to pick it up same day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    good hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this for replacement/upgrade. Easy to use, only reason it is not 5 stars is because it gets hot. Does not seem to be a real problem though, but mine is kept in the open. Not sure of results if kept in an enclosed space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is fantastic. I'm saving 10 bucks a month from xfinity. Practically pays for itself. My internet speed is beyond wonders when paired with an Asus AC router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is super fast and connected right up with my Cox service. I have my Apple Airport Extreme connected to it and I am getting incredible speeds to all of my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go ahead and get a modem instead of using ones from a cable provider. I was not disappointed! Modem has very reliable connection and gets very fast speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast/Xfinity approved. Plugged it in and it worked as expected. Embedded web server provides lots of good info to assist with debugging if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my business to avoid paying comcast lease fees on their modem. Not only is this modem smaller and lighter, its also much faster than the comcast-issued boxes. I have not experienced any downtime while using this modem like I had with comcasts box.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem when my last one stopped working - staff at the store recommended this one and he was right - it was very easy to set up / install and works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't have any issues with the modem. I needed one compatible with Comcast, and it even says on the front of the box who they're compatible with. Took the guessing game away.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem - no more renting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem since I was tired of paying my internet provider a monthly cable modem rental fee. This ting will pay for itself in no time. The speeds it's capable of are sweet! Along with an upgraded router, my internet has never been more stable or fast. It took a little bit to activate the modem (I had to call my provider to activate it and the first person I talked to had no clue about how to do this), but eventually they got it sorted out and I'm very pleased with the speeds and stability. As my internet provider increases their speeds, this modem will keep up (at least until gigabit internet comes to my area).

    I would recommend this to a friend
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