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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 6,192 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Awesom Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works perfect. I had trouble with older cable modem, from my internet provider, and once I set this up my internet has work much better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable modem performs as advertised. Extremely fast, easy hookup, and even was acknowledged by the Comcast rep as the best one for high speed internet access

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast and easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recommend buying your own modem enough. Stop paying your cable company to lease it. When you buy one, it pays for itself in like 5 months. Only suggestion is to look into how to set up a purchased modem before doing so; that way you minimize internet interruptions. For Time Warner, I had to call and give them the MAC address and they activated my modem, but finding the right person to talk to took a while. But the process itself was easy. (And I demanded a box to mail my leased modem back, I will never talk into a TWC store again due to long lines).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great!! Saved me 120$ a year because I no longer have to rent a modem from my cable provider. Its compact and my internet runs so much faster now

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was outdated. I bought this modem for a reasonable price. I am seeing download speeds up to 120 MBPS. I am a happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved and did not want to pay $13 a month to rent a modem, when I could buy one for $70. This modem has done great. It keeps a signal works with my router. We keep a solid signal. The tech support from Arris was great. Helped me get figure out the line issue where we are renting. I would def recommend this modem to anyone who needs a cable modem and is not on Gig Fiber. I only get 25 megs of cable internet, so this one has all the download speed we will need for many years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to increase my net speed and this modem can handle a lot more than i'm getting now. Easy install and no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was great while it lasted. Had to replace it due to our router going out. When it came time to replace the router the next best thing was a duo modem/router cause of the price and reviews.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! The install was painless. The instructions were precise. The signal is clear throughout my home.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. I just had to call TWC to send the activation signal. Works well with the Asus wireless router for super fast speeds at 250 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Outstanding Modem for Wi-Fi Home Networks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Modem has excellent value, is fast, easy to install & configure and has all the features one could desire in a home WI-Fi Network modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem with the Netgear Orbi home router system, after we bought a 4k tv and found it necessary to update our router and modem. . Simple installation, work well with the Orbi, and for months, no problems. Yay!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem! Arris has never failed me yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and made a big difference from the last Arris modem that I had, since i required one to cover my higher need.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    So far working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a cable modem, better to have my own then pay the cable company to use theirs. Does the job and the price was good

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy install, trouble-free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed on Xfinity network easily with the suggested web link. Both channels working well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem for Apple Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola came highly recommended to me by a trusted techie friend. Apparently Motorola modems play well with Apple products and I was planning to hook and Airport Extreme to this modem. I have 50MBps internet. Time Warner modem/router was clocking 36-42MBps from wifi. After connecting this modem and my Airport Extreme I am consistantly getting slightly over 50 Mbps over WIFI! My area is schedule to get a boost of up to 300MBps soon and this modem can handle that and more so I am very happy with my purchase and I highly recommend, especially if you have Apple computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris SURFboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as specified with cable service. Easy to connect; delivers the anticipated speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Totally satisfied!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! I'm very happy with my new modem. I really like the price too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Smart modem.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem for use with my ISP. Setup was easy and it has worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works exactly as promised and replaced an earlier version of this modem from about 7 years back. Much faster and much more reliable!

    I would recommend this to a friend
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