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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 6,192 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast and reiliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this so I didn't have to pay to rent the comcast one, this is fast reliable and still running great 2 years later.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Def worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over from a rented xfinity modem to this and I am very pleased. Faster speeds, less reboots, and no monthly rental charge!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to install and configure. Anyone can do it. i didn't even had to call the cable company. The speed is great and It just works!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent modern

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem. Better than paying cable company a monthly fee. Fast, easy setup. Great controls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris-Surfboard 16 x 4 3.0 Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem was easy to install and works great. We’ve had no issues since we got it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like a champ! My old modem was out of date and this one increased my speed by 3 fold. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent cable modem for Resort Cable Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I was setting up a home ethernet network that included a TimeCapsule, I had to reconfigure the TimeCapsule via AirPort Utility under the Internet tab's Internet Options to Link-local only, no checkmark to Use dynamic global host name, saved, & under Network tab chose Router Mode: Off (Bridge Mode), saved & clicked Update to restart the TimeCapsule. When a few of my Apple iOS WiFi devices failed to connect, I rebooted the Arris SURFboard 600 Series Docsis 3.0 Cable Modem and then every WiFi device linked perfectly! Excellent cable modem!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    This is a great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop renting your modem and buy. It saves you money. Cox cable is going a lower model of this one. This is a great modem. Very high speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow the router replaced the one I was renting fr TWC. This one iabso much faster and more reliable. I will never go back to renting a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Modem is clean looking and fast.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of installation and set up were a big plus. I think it is a great device for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Affordable and works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something that could handle my internet speed but didn't want to spend too much. Was easy to set up and no problems so far!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough to fulfill my requirement with its decency in price and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Fine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine and you save money in the long run vs paying your cable provider to "rent" their device each month. Replaced a Motorola that would lose connection after owning for 5 years. I hope this will last longer - we shall see. It did take a couple of restarts (unplug/plug in) after calling my cable provider to inform them of my new modem to fully connect to the internet. Otherwise smooth sailing. Works for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this and set up was a breeze, I have had no problems and it is fast. Best Buy priced matched and I couldn’t be happier

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is really fast and it also maintains a better connection than the one from the cable company.Nice that I don't pay a rental fee any more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Provides excellent sustained download speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Cable Modem was easy to install. Once online the modem provided excellent sustained download and upload speeds. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was originally renting a modem from time warner. i didnt not want to keep paying them for something i could have myself. upon looking for a modem the sales associate pointed me in the direction of this model. i decided to fork out the extra money and get the higher quality one. i know it will pay for itself within a year. and i am very happy with the purchase. i have had no problem with my internet. it is fast moving with no issues. definitely happy with the purchase and money spent. well worth it. only wish it was in black instead of white ;)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more Cable rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better modem than what my cable company provided by far. The downside is now that there is a new player in the market, bringing fiber, my cable company magically increased my speeds (at no additional cost! well, except the modem rental fees) to 300Mbps down. this modem is not compatible with the way the higher speeds are delivered. On my cable system, it is limited to 100Mbps. They make a different model that will receive up to 300 down, but I am content with 100 until fiber comes to my house - that day will be the last day I have cable!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Great Modem, good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my modem after the previous one lost signal and it was apparent to me that the SB 6183 was the clear choice. The speed is great, reliability has been excellent, and the setup was as easy as anything else I've ever done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Very easy to install, no issues with our isp trying to detect it on their network. Provides a great combo with our wireless router.

    I would recommend this to a friend
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