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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 6,192 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect alternative to paying your ISP $10/mo to rent one. Easy to setup and works exactly as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy set up, fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to get up and running. Fast downloads. Don't forget to price match. Saved me over $30!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this unit replaces one that I rented foolishly from the cable company. The Best Buy unit is smaller, quicker and better overall. very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It’s good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good and it was easy to set up! It’s not big and bulky so you can place it behind your tv and/or computer and it wouldn’t be so noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Worked Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great with Spectrum. Had no issues seeing it up and getting it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am was not familiar with modems but purchased the Motorola Arris SURFboard 600 series DOCSIS 3.0 Cable Modem to replace the modem I was renting from Time Warner Cable. It works great! Have been using it for 1 month and works like a charm. Returned my old modem to Time Warner Cable and now save $8.00 per month.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy as 1 - 2 - 3!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous Arris got zapped during the Easter tornado and of course, due to "Covid closings" we were in dire straits to get daughter back online to finish her semester requirements. Thanks to the Hattiesburg Best Buy team for answering our call so we could drive up, request item, wait about 5 minutes for item, and then pay - all without getting out of our vehicle. Saved us time and got a much needed upgrade with this Arris!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Speedy Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy is quite, fast and does not overheat. It is the latest and greatest for Comcast service and works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy set up and worked well out of the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a 10 year old modem I purchased my 1st modem years ago wen all in one modem / routers were still few and far between. I'm happy with my router and it has a few more ars of geek squad protection s when my old router quit working I researched this modem and it was the least expensive Xfinity compatible modem. it was a quick setup and now i get the full speed that i pay for and wasn't getting with the old modem. i

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very good modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because several family members had one, it was a very easy Install and I’m happy with the performance of it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    These cable modems are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always stick with this brand of modem. My old one SB6141 went dead after 2-3+ years so I went with this one. Im only using it on a 75mbps connection (getting around 90) from comcast. If youre looking for something with no frills and you can rely on to work 100% of the time this is the modem for you. I also pc game online, stream 4k content, while roommates are streaming and gaming at the same time and it is always stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand new cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old cable modem couldn't connect to the Internet anymore so I found this one on sale that is compatible with Xfinity. Registered this modem and I have been really happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem at a great price. Super easy to install. Much faster then the modems Time Warner supplies---and there is no monthly charge!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem you can trust

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is really fast and dependable, easy to install. I am 100% a fan!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Fast, but runs hot

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice reliable modem, but runs hot. overall reliable runs forever without having to restart.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Led brightness

    Rated 4 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it with a cable provider. Runs a lot faster. The led are a little bright and no way to adjust them. A very good substitute for the box my cable provider wants to rent me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just subbed it in for my 8 channel ARRIS and the speed increase was noticeable. Works great without any glitches.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lights

    Rated 4 out of 5 stars

    Fast, but hate the bright lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been realize, and has great speeds, but the lights are too bright. I have it connected in the living room where my TV is, and its a little bothersome. I've gotten used to it, but just thought I'd mention it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet service and this modem worked great the first time. It brought our home into the gaming level my son required.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Will handle any speeds my provider has

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is capable of any speeds my provider has and will handle future upgrades. Reliable connection.

    I would recommend this to a friend
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