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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 6,192 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old 1.0 Modem with this new model. Very fast download speeds, easy to setup!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Surf board

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work better than any cable company one you can rent and cheaper to own your own.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went at the last minute before closing. It was actually the wrong modem but no one told me. Ladyon phone rude. Product is compatible with separate wifi router. Works like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't pay your ISP to rent their modem. This modem is the best, very fast, reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Rock solid - future proof modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before, I rentted my time warmner modem and had a 20mb down and 3mb up connection. I was getting about 12/13mb test speeds and 1.5mb up. With the purchase, I now save $7/month and I'm now exceeding my allotted speeds....I'm now getting 22mb down and 3.5mb up....very satisfied with the results. This has more bondable channels than most other modems out there...which means it has the capability to handle higher bandwidths. I know I'm under-utilizing my new modem...just have to justify a speedier plan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Easy to setup

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to setup and reliable. Just be ready to chat with the internet company for awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Nice Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was quick to set up and has done a great job providing internet to the household.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? It just works! I owned one for 4 years, then my cable company said i had a bad modem and needed it replaced. I purchased the same one called my ISP to register it and no issues whatsoever. A side note, my cable company was wrong and my router was bad, not my modem, but I'm just going to keep the newer one any way. Solid little machine!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. Works great. Outstanding product. This is my second modem I have purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power outage ruined my old modem. Geek Squad gladly tested old modem and confirmed it needed to be replaced. This modem is a slight upgrade to the old modem, but it is the same size and fits in a small space in a closet. Installation instructions were easy to understand and product worked after activation (Telling Spectrum MAC ID). Purchased 2 year warranty from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem if incredibly fast, easy to connect and get up and running. The blue LEDs give it a modern flair. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is a great buy for the price. Very reliable and easy set up. Works great for high speed internet services.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance and easy to setup. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Motorola Arris SURFboard SB6183 cable modem rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After TWC started charging lease fees for the modem I had been using for 10 years I decided I had to do something. Bottom line is that I ended up getting the SB6183 modem and an upgraded router. The speed increase and throughput improved markedly. Even better when TWC doubled the speeds there was another boost in performance. I will be good for several more boosts before this modem would need to be replaced. This is a wise choice for someone demanding very high speed internet access.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing speed. Works great on Comcast. Setup was simple!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well with Optimum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Optimum's arris 8x4 Docsis 3.0 and saved $10 each month. Just as fast and much smaller form factor. Instructions on optimum helped with the installation online without having to call up optimum. The installation online only required the MAC address which was labeled clearly with the product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to install and it works well with my optimum service. So far I have had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Product is Great. Easy to Set-Up. Nice to have the Blue Lights to tell when my internet is at it's FULL CONNECTION.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    ARRIS - DOCSIS 3.0 Cable Modem Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for my friend and it's easy to use. Internet is fast and no lag. I owned this modem myself.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and fast internet speed. Does not take much space on desk.

    I would recommend this to a friend
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