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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 6,192 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to Install, Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Took a call to my ISP to get the modem provisionsed. Works as advertised. Fast too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Super fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good for internet speed up to 300 Mbps, I have 150 Mbps internet speed plan and runs smoothly. The only problem I have is the modem smells bad when it gets hot.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good speeds stays cool.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. Easy to use and doesn't get very warm.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Compatible with Optimum Internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Optimum Internet! Fast and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than renting a modem from the cable company

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to review. It works as advertised. Basic cable modem. Speed is great handles the 200 mb service just fine. Only complaint is there’s only one port out on the back. Doesn’t matter much because my router has 3 outs but it was worth mentioning if, like me, you want to plug your computer / tv in directly because it’s close enough to run a wired connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Solid Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple plug and play setup that supports fast speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than a combo Arris Modem / router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last n300 cable modem, the ARRIS SBG6580, was supposed to give me both Cable Modem connection to devices and home WiFi. It failed after 8 months, and didn't have a strong signal to each a downstairs TV (Netflix, YouTube). This new modem-only SBSB6183 is much faster, able to deal with multiple devices, and the WiFi signal thru the connected Netgear Nighthawk R7000 WiFi router is strong throughout the house ... and the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and sleek. I haven't had to reset it at all. Hopefully it lasts for years.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Works well, saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works well on the Comcast (Xfinity) network, although it did require intervention by Comcast to get it properly registered. The self-registration appeared to work, but performance was flakey until I called tech support and they remotely registered it. After that, it has been smooth sailing. The device does get and stay pretty warm -- warm enough that I have been careful to keep good airflow around it. But with the rental fee I save, I upped my bandwidth to 150MB. My Google WIFI bandwidth test show me getting between 165 and 175 MB down pretty consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great product so far, it was easy to setup and works great in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Time Warner, no problems at all with setup and works great with my Netgear router

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy for the technically challenged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, great tech support, small in scale yet does the job very well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works perfectly with Optimum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my Optimum supplied Arris modem with this model. I cut the cord and so don't get TV or a home landline phone and didn't want to pay the cable modem rental fee. I called into Optimum tech support, gave them the MAC address of this unit and was up and running. Optimum tech support said this model is a modem they support. Running flawlessly for a month now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good modem works fine for spectrum , quite fast speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    does its job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am only downloading at 100 mbps, but the potential to get more is there with this modem. I have had no issues with it the past few days that I have been using it and would definitely recommend it to another buyer. It offers the potential to be more useful when higher download speeds are used, is very dependable and extremely affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great First Cable Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After living with DSL internet for over 10 years, it was time to make the leap into the 21st century. Switching from Verizon DSL to Time Warner Cable was the best decision ever - not just for internet, but for TV and phone service as well! After owning this modem for a little over a week, I have to say, no complaints! There is absolutely no loss of speed, either wired or wireless. Definitely would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Doesn't work if fiber comes directly into your hom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have kept this router but it would not work with my new fiber optic connection into my home. ISP xfinity from Comcast. I moved into a new construction and xfinity ran a fiber line straight into my house then converted it to coax. This causes an extremely high power and noise output and after several attempts to clear up the issue with the noise it never fell into range for the outer 8 channels so it never connected. This product works great for connections where coax lines come into the home. My buddy has this same modem and hashas never had a problem. Great speeds with his connection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Comcast box with this unit and it's 100% better speed. easy to set up and get going

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem does a great job with Comcast,no buffering with netflix etc.Easy set up, trouble free

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It may be a bit pricey, but its fast and worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With comcast upping the speeds of 105 to 150mbps, I knew I needed a new cable modem. I did my research and this is the one to get. It has been constant, has the 16 channels which I can take advantage of, and has given me solid results every time I run speediest. I have 28 networked devices in my house (from 4 MacBooks, iPads, iPhones, xboxes, directv, Ooma phone, etc) and use VPN for work, this modem has been perfect.

    I would recommend this to a friend
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