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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 6,192 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast connection, Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My connection speed tested at 59.4 Mbps download and 12.2 Mbps upload. This thing is FAST. I had connection problems with Comcast, my ISP. Comcast couldn't figure it out. But when I got the Motorola/Arris folks on the line they confirmed the health of the modem and actually diagnosed Comcast's problem for them. Then they told the Comcast service technicians what to fix!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sweetness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Very fast, compatible with Comcast. Sweet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works really well with my highspeed internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cable modem it works great. And I'm getting 25% more speed through my cable provider which is TWC and it works really well with my Apple AirPort Extreme Router. Don't walk to your neaoBest Buy store RUN to your nearest Best Buy store you won't be disappointed. It's a little pricy but Motorloa/Arris also has an awesome customer service easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and reliable and is faster than cableone provided modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought anArris SURFboard 600 Series Docsis 3.0 cable modem to replace a 5 year old SURFboard. Performance was ok until I also replaced a 10 year old router. With the 2 new components, the speed difference between the old and the new was dazzling. If you are replacing your modem and you have an old router, I highly recommend the investment in both.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Simple Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved motorola modems. This is the third one i have purchased and not because they have broken down but because i've needed multiple ones from different places. I've had motorola modems for over 5 years now and i will continue to buy them in the future. Great modem, great price(cheeping then renting one from the big cable company's in the long run).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great router for heck of a price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 350 download speeds and this router outputs the easily. I have it shooting downstream for Ethernet to be split by a router and then into a mesh wifi system supplying internet to a fairly large house. If you are looking to get a good cable modem for under $100 this is the one for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from previous modem. Fast, easy setup. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast modem, very small product and I like the white color

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Reliable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was a good value, easy to set up and has been reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds were really good and easy setup. Good buy for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up and it has great speeds with time warner.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris modem works extremely well. Priced reasonable. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a no brainer. Very easy.. just plug it in, call BH with the SN and MAC, and BAMMM!! you're up and running. I honestly did not see speed difference from the BH cable modem. I bought this due to the lack of port forwarding/DMZ/ and other setting which were locked/blocked on the BH modem/router. Once this guy was installed, everything worked just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for Optimum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to save $10/mo modem fee so I got this one. I have optimum 200 service and I get 180 mbps on 5G wifi network which I am very surprised and satisfied. I am glad I got it and I should start saving money soon. I should've got my own modem years ago. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was Internet and cable less after a storm and Time Warner was going to take 4 days to fix it. So I took. Trip to Best Buy and an associate guided me to what to purchase after his explicit information I purchased a new Modem & Router and my internet and cable are up and running. Best investment, and now I don't have to pay time warner for rental.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall performance. Easy to use and setup. good price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    east to install. fast, I have purchaced month ago no issue so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A fast and dependable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem and wireless router were getting pretty old. I spent a good while looking at different reviews and models. This seems like the very best, easily available modem out there. I am pretty sold on Motorola equipment at this point. Anyway, modems are much easier to install and set up than they were even a couple of years ago. I have absolutely no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    much better than the rental unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took about 30 min on the phone with Cox, and multiple reboots during that process, but the ul/dl speeds are much faster than the modem Cox provided. It will take a little over a year to pay for itself since I don't have to pay the rental fee. very stable, so far I have only had to restart it once, and that may have been due to a Cox outage. Very happy I switched.

    I would recommend this to a friend
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