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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 6,192 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast Internet! Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to set up. My Internet is much faster now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Definitely plays for itself in less than a year

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard has replaced my Optimum rented modem. It is not only better than the modem provided by Optimum but it pays for itself in less than a year. I have been renting a modem for Optimum for 10 years and wished that I had purchased this item sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Stop paying to rental fees and buy this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, compact, affordable product that quickly pays for itself. Cable company’s charge a rental fee for modems usually around $10.00 per month. This little guy is a great way to avoid monthly rental fees and own your own modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem. Easy to set up and run.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use with cox communication. It's on thier list of approved modems but they wouldn't let me use it. I got it cause I know the brand and ARRIS PRODUCTS have never let me down before. I didnt get to use it but I set it up and it was easy 1 2 3.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Freaky fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Sleek. Freaky fast speeds. Great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Great connection even with several devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does the Trick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been working for about 2 months. I get the speeds promised through my ISP. Small box, which I like. No hiccups so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    works great. Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and works flawlessly. Greta purchase

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    High speed modem, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended to me by Comcast they said it was one of the top modems so I purchased it I have been extremely satisfied my Internet is super fast now when before it was slow so I would highly recommend this modem the price was Advertise $77 Which was a super great value for the power of the modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Cable Model, Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Easy to set up and super performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and very fast. would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s doesn’t get any easier than this. This is strictly a cable modem. This is exactly what I was looking for. I already had a high end wireless router I am very pleased with. I get over 120mb connection. My old modem I was lucky to get 50mb.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Be sure to activate it properly with your service provider and let them test your speed while activating it. My service provider didn’t do it properly and I wasn’t getting the optimal internet speed that I’m was paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Top of the line cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the top of the line modem for this company. It has 16 lines for downloads, so it allows more devices to use the maximum download speed of your provider. I have used the Motorola Surfboard products since the 1990s and have never had an issue with them. Rarely do I have to reset them and this one I have yet to have to reset it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Arris modem to replace the cable modem supplied by Comcast. Setup with the Ethernet cable and laptop took about 5 minutes. No more $11.00 a month Comcast fee. Great speed, upload and download speeds vastly improved. Also previously had updated my router to get better speed and coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Extremely happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised! Smaller size! No complaints :)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to this modem in order to accommodate the Time Warner Cable upgrade to MAXX in my area. Immediately upon upgrading to this router, I instantly noticed 5MB speed increase even at my current 30MB band. Once my TWC upgrade came in last week, I now notice speeds of 217mb+ even while allotted only 200mb speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very fast and like the slim style of this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great high speed modem. Don't freak out when it looks like the green lights turn white. The blue send/receive lights wash out the green color. I called Motorola and they told me this was normal. I told them it would be a good notice to add to their included paperwork.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent! Works for Optimum 100 plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please get this modem. It works for Optimum online. Do not get the SB6190 32x8 - does not work with Optimum. Once plugged in, customer service can see the modem right away and provisioned it. Fast and now no more $10 rental fees.

    I would recommend this to a friend
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