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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 6,192 reviews
  • Rated 5 out of 5 stars

    Cable Modem for Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not a planned purchase, so I had no time to research modems. I purchased this modem based on the BestBuy personnel. I went home, hooked it up and was up and running. It takes up minimal amount of space. The glow of the units works as a nice night light as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great for separate login

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read positive reviews on this item before choosing to purchase it at Best Buy (which also offered the best price). Really happy with the ability to set up separate login passwords and use MAC address and DHCP for smart TVs, PCs, Laptops, tablets, smartphones and guest devices!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lets You Get What You Pay For

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When Comcast told me my existing modem was at end of life, I didn't think getting a new one would matter. I was wrong; I noticed immediately after setup that my download speed had increased considerably. This modem lets me take complete advantage of what I'm paying Comcast for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Seems to work like it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works good. Does seem to operate quite hot

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Support staff just ask questions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had great support in the store on which modem I should get this time, the ARRIS was a wonderful choice, product and prices. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for 150Mbps speed down…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got upgraded to comcast Blast Pro internet speed 150 Mbps and I'm glad I got this model. There is basically no configuration to do, but it does have a page on the device where you can reset the modem when you need too. No complaints and it has been working flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Money saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well easy to setup also compatible to the cable modem and a money saver.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was so easy to set up. I read previous reviews about the tv just turning off, but I have not had that experience. Plugged it in and connected the wifi and have had no problems. The internal speakers are fine. I dont need a sound bar or anything.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Xfinity compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertized with 60mb xfinity internet connection. Resonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great No Problems Performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using a Surfboard 6141 for my TWC account for past 2 years very successfully. Saved monthly fees and performed flawlessly. Recently TWC upgraded my account to 300d/20u so I upgraded to the Surfboard 6183. It also performs flawlessly with speeds up to 345down / 23.5up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to keep save the monthly fee from Comcast. It was recommended by the installer and it works very well. Due to the incompetence of Comcast customer service, the installation took much longer than anticipated and the labor was more than what was anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 600 Series as the 800 was just released. It offers the bust price and highest capacity that will last several years without having to buy the top model. I also now have the capacity to increase my speed from my provider and the modem will be able to handle it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Simple beast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for nearly 6 full years with no interruptions. Three rooms with multiple users and devices always working with 150Mbs download speeds and Cox internet. RIP July 2015 - April 2021!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing and Well Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device and well worth it to get rid of the junk the BrightHouse and other cable company's dump on you also lets you have control of your own equipment so that they can't just change settings on you without you knowing about it keeping it at full speed for your plan

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modems everywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new setup as I recently moved and the ever reliable Arris was my first choice. These last for as long as the signal is good and the standards don't change :) never had a problem with one of these modems and always get consistent performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to install and very good size for the item Nio to big save space

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem out right now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will need this modem if you wish to take advantage of Time Warner Cable internet upgrade. Which will be able to get you at 300mbps. (depending on where you live if available)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when I realized it was costing me to rent a modem from the cable company. When we decided to move, I decided to "cut the cord" (well, mostly). I got this modem. When the cable guy came to turn on our service, we just plugged in the modem and it worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up and great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem and was very simple to install. All i had to do was plug it up and activate the modem with my internet provider (which is Cox), and they gave me the rest of the instructions and I had internet within seconds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improved Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my old modem and wanted something that would increase my download speeds for work surfing and gamming. With 16 download channels I am now getting maximum performance from my internet supplier.

    I would recommend this to a friend
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