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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 6,192 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is being used with Time Warner Cable service. I have noticed that I receive speeds higher than the service i am paying for. Excellent purchase consistent delivery of what the product promises.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Worked well before mine died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this product for a couple of days before it just stopped working altogether, I am sure it was just a defect though. It was very easy to use and set up. I ended up using the modem from my ISP because it was free and they shipped one to my house regardless of the fact I didn't select that option.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well with Cox plan

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works with Cox Internet which is good if you have the service. I have a 50MB download plan and it’s working well with it. Not sure about higher internet speed plans

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good and Compatible modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying $12 a month to rent a modem from Time Warner and this one fit the bill perfectly. Will pay for itself in less than a year and with the protection plan I never have to worry. Easy to setup and has great range. I can finally browse the web in my backyard!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of TWC screwing me outta my money on a rental cable modem. This product saved me an extra $15.00 a month in rentals and FCC fees. My internet is working top notch now.TWC equipment is garbage! Do yourself a favor and get this modem and save some $$$$$!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Works great.. runs very warm, almost hot.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Looks good. Runs hot . very warm. Cheers!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Simple setup, tiny form factor was exactly what I was looking for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Modem, my 2nd Motorola Modem!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second motorola modem and as was w/ the first modem, they both were excellent choices. Very simple to install and operate. A must for anyone wanting a first class internet backbone. Thx Motorola...

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately had a lightning strike at my house and had to replace my cable modem. I rented one from Cox, but was tired of paying for it each month. This was the best modem for the price I could find. If you are replacing your modem with Cox, you will need to call in and have the old one swapped to the new one on your account.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace a seven year old similar modem. This works great for us - we are not gamers and we use our internet primarily for work and school. Easy to set up. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You bought this particular unit for one of my clients. It's very reliable, requiring minimal configuration. It doesn't have WiFi, which is a good thing, as I prefer to use other WiFi Routers.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS - DOCSIS 3.0 Cable Modem - White

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ARRIS SURFboard 600 Series SB6183 cable modem features Gigabit Ethernet connectivity and offers DOCSIS 3.0 channel bonding of up to 16 downloads and 4 upload channels for optimal performance. WORKS GREAT. HIGHLY RECOMMEND.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it’s job! Replaced an older surfboard modem and nearly doubled my speed. Did t really pay attention to the fact that I wasn’t getting the speed I was paying for until I got this modem. Very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with comcast. Super easy setup. If you are renting from your ISP stop. The modem/router they give you is garbage. Buy a modem and a decent router and they pay for themselves buy you not paying the ISP's absurd rental fees

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Google Router and Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding. Made the purchase to end my monthly rental of the equipment from the cable company. Pays for itself in a year. It also works much better than the cable company equipment. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Docsis 3.0 modem is an excellent modem. It is paired with a Linksys Max Stream AC1900 router and both work great together. This modem can easily push speeds over 300Mbs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Flawless. 20+ megabytes per second downloads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem ... it replaced an older 6141 that did not support the speed of my upgraded TWC plan. Called Time Warner to set it up and was enjoying smoking fast dowload speeds within a few minutes. It's been running for several weeks now -- no issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It doesn’t freeze

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a modem and doesn’t freeze up. Compared to other cable provider modems I’ve used and hated in the past, this one is exceptional. I’ve had it since March and have never had to reset it once.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable model was recommended as a replacement for one we purchased a few years ago. Since my husband did the installation, our internet has been much better and is much more reliable. Guess the old one was just worn out.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SuperFast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem is excellent thus far. We have had it installed for a month or so on Comcast service and have no complaints. It is lightening fast, no hesitations noticed. Also, we have an Apple time Capsule serving as the wifi router and have had no compatibility issues.

    I would recommend this to a friend
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