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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 6,192 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old modem. Big difference. Fast and stable. Easy to hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Reliable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reliable modem. We were having outages every couple hours with the netgear modem we got and swapped it out for this one. Haven't had any problems. Use Xfinity and while Xfinity is garbage this modem isn't

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased modem to receive updated ISP speeds. Quality modem that delivers fast download & upload speeds. Actually receiving more speed than suggested by ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast but didn't want to continue to rent my modem so I decided to buy my own instead. Very easy to setup, works great! Getting speeds higher than Comcast says my plan is at. Plan is at 75mbps and I am getting 90mbps. Unit does not have wi-fi which is fine since I got a new wi-fi router as well that's 5Ghz.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great internet box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea what to write it's telling me there's a minimum of 50 characters. It's a cable modem it works and I've had no issues, what else can I type.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. 2 months and counting! Blazing fast! Tech home. 3 smart tv's, 2 apple tv's, 4 tablets, 4 smartphones, and 1 PS4 w/ AC bridge and nighthawk router w/ high-speed internet. Never had an issue!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    SB6183>SB6190..for now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally purchased the 6190 and was really disappointed with the constant bugs that it came with. Until they roll out a fix, the 6183 is a beast and will do more than enough. No issues since day 1.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Solid performance after configured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first unit I received failed to performed as expected. After spending 4+ hours with Time Warner to debug this modem, I replaced this unit with the same model modem. This replacement unit worked well with Time Warner's 300 Mbps service. No problem replacing unit at Best Buy. Deducted 1 star due to the failed unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Simple but great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem does everything I need it to do. I like that it doesn't have all of the wifi built in since I use my own router anyways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. Very compact and practical

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Wrings every bit of data out of Charter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old surfboard died after 5 or 6 years so after reading reviews on this one decided to stay with the line. I was not disappointed! We were capping at 30mb and are now getting the full 60 Charter offers.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best router money can buy and its not expensiv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing fast nothing matches this beast - I have mine hooked up in the bedroom and its very bright !nd because the unit has holes on the outer case from head to toe - it casts evey hole on your wall and cieling

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Plug and Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Attractive design. The status LEDs could serve as landing lights at JFK, but a strip of tape tones them down. Seems to generate a lot of heat (why?) but no problem so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great stable modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does exactly what it needs to and is extremely stable. Can't beat the price for the speeds it is capable of and comes in a small form factor.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Works great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is fast. Great product for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install, no issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as an alternative to renting a modem for my Spectrum internet. Setup was very easy, and I have had no issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these to replace modems I was paying for to rent from COMCAST. Now I pay nothing to rent, I own them both and the way these handle the incredible speed COMCAST provides is awesome! Thank you ARRIS!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cut costs from your provider

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t rent equipment from reloaded cable companies! Get your own which is going to be better and faster than what they provide, and stop renting

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    God modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my daughter who livesin an appartment at Temple University, it fits perfectly her need. She just hook up a Belkin router andser up wifi. This modem can work with Infinity and Verizon internet system. My daughter has no problem since she got it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace the SB6141 modem after a lightning strike, so got the next model up. So far, it seems to be even more reliable than the previous one, requiring much fewer reboots, if any. A very solid performer.

    I would recommend this to a friend
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