Customer Ratings & Reviews

I had an older Motorola SB modem that was about 4 years old and having errors on all 8 channels that it had running so I decided to try this router. All my errors went away! Only thing I'll add is that your cable provider dictates how many channels up/down you'll actually get! This modem is capable of 32 down and 16 up but for Time Warner, now Spectrum it won't give me any more than 24 channels down and 4 up! Spectrum for now only guarantees 16 channels down and 4 up... Also know that though Arris will tell you the downstream power channels can be adjusted in order for your Upstream power channels to come up, but your ISP will not adjust anything for only one customer... They will only do so if multiple customers are experiencing an issue or there is something that stands out with the line or hub! So in short, if there isn't an issue with internet connection they won't adjust anything so your settings are where they should be, which is no fault of Arris or the product but a forewarning that the ISP controls this... I gave this a 4 star because I find it lame how your ISP can greatly handicap your network, unless you pay more for business service! Love the fact I got this on sale, which made it a nice bonus...

The ARRIS SURFboard DOCSIS 3.0 Cable Modem is working very well with my Linksys EA8300. With 32 downstream channels and Gigabit speed, it has increased my WIFI capability substantially. Setup was easy, and only needed to contact my cable provider to enable the modem. Item is very reliable, and price was good (on sale for less than $100).

I got this for a replacement for my old surfboard. The set up was quick and easy, a quick call to my internet provider and it was up and going. speed was a bit quicker than my old one but after 3 months it seems to be more reliable.

There's not much to say about this modem that most don't already know. The SurfBoard line has been around for years;the line is popular because the modems are great. They're reliable, fast, and relatively affordable. This one is no different.

I needed to upgrade my modem and after much deliberation I opted for this model. It has been fast, trouble free, easy to set up, and the design is beautiful. It is a perfect companion for my Ubiquiti mesh wi-fi. The internet is such a central part of so many of our life processes that I do not want to be beholden to the cable company for the hardware. Our family uses this device so much that we may as well get something that works well and looks good doing it. I could not be happier with this purchase

AWSOME PRODUCT HAVE HAD 0 PROBLEMS! WORKS GREAT WITH EERO SYSTEMS ! ITS CURRENTLY MY MAIN UNIT WONDERFUL ITEM THE MAKERS NEED MORE ITEMS LIKE THID AND HONESTLY DONT SOEND YOUR MONEY ON MORE EXPENSIVE ONES WHEN THIS WILL DO THE JOB FOR YOU !

Fantastic modem! Really easy to set up. Boosted my speeds and my computer runs a whole lot easier because of less traffic it has a lot more traffic Lanes

The ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem is an excellent choice for a high quality replacement for the rental cable modem and will pay for itself. Very easy to install, great performance, looks good, compact.

Replaced my older ARRIS Surfboard with this new one. Easy to set up in just minutes. No issues with my internet service. No interruptions in my speed. Very compatible with SuddenLink service.

I switche from internet providers because working from home I needed fast lightning internet service. Came to find out the "new, lightning fast" internet service was down too many times while I had scheduled live segments or while I needed internet to work on my internet files period! I went back to the previous provider but I was previously told to get my own modem because that company used cheap ones and outdated ones. They were right! Best buy employees know their techy stuff, they recommended this one (not the super expensive one), and I have my old internet provider but speeds are better now and most importantly I always have service.

this modem has been rock solid and there were no problems or complications during the install and set up. i bought it because it is on Comcast's approved list and i plan to upgrade to one of their higher speed services shortly

Bought about one month ago, but works great. Small & compact then the modem I had it before. Cheaper and better speed then what I paid for my Infinity modem.

The set up was very easy and I am not a tech person at all. Very much plug and play. It works great with my Optimum internet service. I did need to call to Optimum to connect the modem to their service but that was easy also. The hardest part was dealing with Optimum but if your looking for a good modem this may be it! We have several laptops and streaming tvs in the house and with all of it going we don't experience any issues, not even with all the zoom meetings and classes!

My old modem kept dropping my connection, it was Docsis 3.0 16x4 channels and I have added a lot of devices to my network since I originally got so it was suggested to replace with a higher channel modem and this one did not disappoint! I never have any connection issues and I noticed a lot faster loading times for gaming and streaming HD/4K videos. The intel processor seems to also made a difference. The front of modem lights are blue for each connection status indicator, it’s bright but didn’t bother me since it’s in my office and normally I have a lot of light in that room. And going with a 32x8 gives me room to upgrade my speed, double or even triple without needing a new modem.

Great cable modem, had my old one go bad and did some research on this one. Glad I picked it, fast, small, very easy to set up. It did seem a to run a little warm and didn’t like how bright the lights were.

Bought after researching professional and consumer reviews. Tested with upto 140M consistent speeds for many months without issues. No booting was required or disconnections. Using with upto 4 concurrent streaming HD TV connections plus upto 3 iPhones and 3 computers. Could take more but this is what was available. No buffering etc encountered with Sling, Hulu, Netflix, Chromecast, Apple TV and Roku channels. Saves me $10 per month rental from cable company. Perforated enclosure keeps it cool. Excellent base along with high speed internet subscription for cord cutters.

This modem is great. Super simple and easy to install. When I called my cable company to activate it, they said it was one of the best. I coupled it with a new 4 channel WiFi router and I get super fast download speeds.

works good despite many interruptions from the internet provider. Nice exterior design, less conspicuous.

This has been a great modem for us, if you have a standard speed connection this is a good choice. Since upgrading to gigabit+ speed we rarely are able to achieve the potential we pay for -- we typically test at 600 -- 800mps, which is still smokin' fast and able to stream a movie in one room, work online with very fast downloads, and have two online gamers running full out, all at the same time (through a gigbit switch). We're upgrading to a DocSIS 3.1 modem to realize full potential... but I'm not anticipating I will really see much of a difference for our day to day needs.

This is hands down the best and most reliable cable modem. At its low price it oboe makes sense to buy this modern rather than rent one from the cable company! Until internet speeds reach past 1 gig this is the perfect modern for residential or commercial applications. Pair it to with one of the mesh wifi routers and never experience slow internet speeds again.