Customer Ratings & Reviews

High speeds, easy to set up, a really good choice for a modem. I have set servers of these up for clients and have not had any complaints. Also saves you money from having to rent from your service provider.

I purchased this modem to replace an older model which was obsolete. This modem provided some speed increase. It is compatibly with Comcast/Xfinity (is supported by them). The install was very quick and easy, the slowest process was getting on to the Comcast site and getting it setup there.

I haven't had any problems at all with this modem. I'm currently on Comcast's 200Mbps internet plan and I'm easily able to pull down at least 200Mbps all the time. I like how small the modem is and while I don't see it noted in the documentation, it does appear to have some slots on one side to wall mount it if you wanted to. I will say the front panel LED lights are a tad bright for my taste, but that's an extremely minor gripe. It should be noted that this is a DOCSIS 3.0 modem, not 3.1, so it's not using the latest standard, but I for me and I suspect a lot of other people it won't make a difference for a while. If you'r renting a modem I think this one is a no brainer - it pays for itself in a year or less.

The ARRIS SURFboard SB6190 Cable Modem has significantly upgraded my internet experience. With its 32x8 DOCSIS 3.0 channels, my connection is not only stable but impressively fast. Setup was straightforward, and the modem's sleek design doesn't clutter my space. A great investment for seamless streaming and smooth online activities.

Cable company provided an “all in one” modem/router. With their set up I was almost sorry I switched from DSL. I barely had a speed increase and it constantly dropped. With the Arris modem my speed is 3x+ faster. Streaming TV and accessing the internet from multiple devices is a breeze. I paired this with a One Hub router. Set up was pretty easy. I did need to tether my computer off my phone for the initial setup, but it was fairly easy to figure out without having t even call the cable company.

Be warned, not all modems are equal. Just because it says docsys 3.0 doesn’t mean you’ll have a great experience. This modem is a good one. I had a customer who was using a different brand with similar specs and was constantly having network issues. The manufacture of the other brand couldn’t figure it out the Internet service provider could not figure it out. it was driving him insane. I recommended he try switching from his old modem to this one, and magically all of his problems disappeared. Also his actual speed in his home increased as well.

Works great for our home internet service through spectrum.

Small unit delivers good performance. Easy to install, plug and play.

We walked into the Owasso, Oklahoma store, clueless. I had ordered a modem online, received it, tried to hook it up to replace one we rented from our internet server. Wrong one. I needed the modem/router combo. When we walked in, Alex welcomed us. We explained our dilemma. He asked Ty to help us. Let me tell you,,,,, TY WAS AWESOME. Im dealing with our 4 parents, ages range from 80-90 and still live in their homes. I was frustrated and stressed to the max. I was rambling. He stopped me and said “i feel like you need a hug”. I started crying. He cared. I hugged the fire outta him. My husband walked up and i told him about Ty. He was kinda shocked that he cared. Ty found what he thought we needed, then took the product to his manager just to confirm it was what i needed. It was. We got back to our hometown, hooked it up to my inlaws, (it was for their home) and it worked perfectly. We will be asking for Ty every time we go in.

I bought this modem to replace my TWC leased modem. The hook up was easy and sraight forward. I could not get on to TWC automated activation line and had to call their customer support to active the modem. I am getting better than the speeds I am paying for and that's over wifi. This modem was overkill because TWC does not come close to the speeds the modem is capable of. It only bonded on 8 channels. I have noticed that the modem does seem to run very hot. A day or two after installing the modem I lose Internet and had to reboot the modem. I noticed then that it was very hot. I hope this is not a problem down the road. I would recommend the modem, but if your cost conscious you my want to go with the SB 6183.

I purchased this modem because my ISP indicated that my old modem was out of date. I just connected the modem to my cable and within minutes I was up and running. No issues there. As for performance, I noticed a great improvement in speed. I have 150 mpbs internet and with my old modem I was connecting at around 100. With the new modem I now connect at a steady 160 - 170 and have experienced no drops. The only negative I would say is the case is thin plastic and a bright blue light shines through the case and I find that distracting so I hide the modem behind a chair. Other than this, I would highly recommend the modem.

I purchased this cable modem to replace the one I rented from my cable company that received terrible speeds. I was paying for 400Mbs and was only receiving about 150Mbs. I was constantly calling Spectrum to complain and every time they would switch out the modem. I finally had enough and decided to purchase my own and got this one . This modem has plenty room to grow since it will do up to 1.4GBps. Since I switched modems I'm now receiving 460Mbs as a constant with no flaws so far. This modem works with just about every cable company. It won't work with AT&T, Centrylink or other phone companies that supply internat access.

This helps us take advantage of the 1gb speeds. Highly recommend it! Easy installation and set up as well. Works great with Xfinity.

This modem does the job. It's small, sleek and provides the speed to support my internet service. Easy to install and use.

This modem was very easy to set up, is small and compact, and keeps everything up and running smoothly. Paired it with a nighthawk router and haven't had any issues yet.

As other reviews have mentioned, you can actually get faster speeds than what you're paying your ISP for with this modem, and I am no exception. We pay for a 300 Mbps internet plan, and with this Surfboard, my speed tests consistently come in at 350-or-so. I'm not a crazy power-user who is going to take advantage of all of the intricate features of this modem, but as someone who just wants reliable, fast internet, I am satisfied. Blazing fast speeds, no issues after several months of ownership (no need to reset it yet), and no complaints. It works. It works well. It improved our internet speeds. Not sure what else I could ask for!

I wanted the SB8200 modem, but Spectrum doesn't support docsis 3.1 in my area. So, I bought the next best. Works excellent paired with an ASUS AX6000. At any given time I have 8+ items connected to the network, and there has been no degradation aside from Spectrums own problems. Setup was a breeze. Take your chances with purchasing from Best Buy. I paid for new, and they even replaced the tape on the box to make it look new. The packaging on the inside had already been torn apart. This returned item happened to function well.

Reliable and fast modem. Works well with spectrum and much better than their provided ones.

Modem is awesome, very reliable, rarely needs to be restarted or hangs up. Frequently pulls speeds 20% or more over my 'paid for' speed with Comcast. Setup was simple.

It performed well, more than enough for everyday simple internet use.