Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    more speed from my home internet now

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after "communicating with Cox Cable, I understood I needed this level of a modem in order to utilize their fast internet speed. Product works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works as described. Plug and play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grate cable router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t exactly what I went for but the sales guy gave me this and said he was equal to what I was looking for and I have to say I’m not disappointed thanks Best Buy sales guy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works with Comcast 150mpbs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my Comcast speed from 25 mpbs to 150mpbs, that's why I need to buy a new modem. It's compatible with the speed, just once a while the signal drops, and I need to reconnect it to the router, but I don't know whether the problem with Comcast of the modem. Comcast couldn't give me a solution.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best 3.0 Surfboard Modem!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 3.0 Surfboard propels my Xfinity 100 Gig speed service to 120+! I have been buying these Arris Surfboards since the days they were called Motorola :)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Future proof modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knocked a chunk off my Time Warner bill by returning their rental modem and also prepared for faster internet speeds coming in the near future. This modem does not offer telephone services, but I don't use a landline anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    cant beat it

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for the prices especially if you are renting equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem at a reasonable price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem provides upload and download speeds that well exceed the my cable company's maximum speeds. It was simple to install. I just had to contact my ISP with the new MAC address for this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked great!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up being exactly what I was looking for and it performs the way it should. Just hook it up and have your internet company activate it! Worked for my Spectrum service

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good value

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has not caused me any issues and works to my satisfaction. I am absolutely pleased with the price and purchase overall.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and compact is able to reach high speeds. Set up did take a whil since it wants you to do it through the app, which works half the time

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Arris cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem, highly recommend and the price was good (wait for a sale). I am using it with WOW

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Cox Internet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem as a replacement for my old modem. It does not run any faster, but I only have basic internet service. I was told it will handle every service Cox offers in my area, so should be upgrade proof for a few years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Gigabit Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this model after using both the 6141 and 6183 models previously. Never had any issues with them and so far this has been solid on Suddenlink Gigabit service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem replaced a router/modem. Fantastic speeds even when using multiple computers. Worth the money, saves on renting. Control your internet destiny. Use the force of the Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best product and.speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best I use for a router and connect to my Mesh. I like it withe speed it give out and it even ready for fiber use if it ready in my area soon.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best for cable modems

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem and best for using spectrums or others

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install, compatible with Comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for my previous modem which wasn't compatible with Comcast. It was very easy to install. All it took is a call to Comcast to have them activate it and I was up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I expected from a modem. Have it paired with a netgear router. Have had it for a couple years and it continues to work great. Price was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    QUITE GOOD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Netgear CM400 which kept requiring a restart. Every time that happened, several of my smart devices would stop working until I restarted the unit -- not very cool when you're out of town. I've been using this unit for several weeks at the recommendation of a Best Buy person and it's been very good so far.

    I would recommend this to a friend