Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Better than Time Warner's

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely better than the one that Time Warner gives you. You would have to have a better connection than I do to take full advantage of the bandwidth but it does out perform the stock one. If you live in city limits, you would probably see a noticeable difference.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to maximize speed. Even if you pay for the lower speeds from your cable provider this modem will ensure you constantly reach those speeds thanks to the 32 channels

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works as expected.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy a new one every couple of years. This is my fourth Arris cable modem. Much better and cheaper than the modems Comcast supplies for rent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for many device usage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old one went out on me so had to buy a different one. Thought I want to upgrade my speed so that's why I bought this. Sure did upgrade my speed 3x more than the old. Glad I bought this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Outstanding Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are tired of paying Comcast $10 a month for their modems, go buy this one. My overall home network is now more stable and this modem increased my download speeds by 5mbps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What's not to like - plug in - works

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what is needed. Plugged in, did self activate with xfinity. No problems. Paired with Eero mesh and works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good speed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great and provides sufficient speeds within my plan

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Minor issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far speeds are as advertised -- about 250M downstream and 30-40 up using Xfinity. Taking off a star as it seems to freeze up on occasion and needs a reboot every other week... only one star off though as I have yet to have a cable modem that doesn't need that.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for over 9 months and have not had a glitch with it yet. I haven't had to reset it or hassle with it at all since buying it. It's been wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super charged my wifi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded an older cable modem. Although I only pay for 100gb connection I consistently get speeds near 300gb with this and a VELOP mesh.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to purchase for greater performance..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home wifi was trouble: constant problems staying connected. So I bought a nighthawk router, still problems. Replaced TW modem with this modem. Worked immediately and no trouble since!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good stuff

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device. Would gladly recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent !!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace a Comcast gateway, and I am totally surprised that this works better than the old one and I no longer have a rental fee. This rocks...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be very good so far and reliable with no problems. Sometimes I lose the signal for seconds but could be the provider issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the perfect modem if you have a router available! It Pairs perfectly with the Netgear nighthawk

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this modem. Has allowed very fast downloads and streaming videos with out buffering Plus can run many devices on network with out noticing any slowness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect modem for xfinity gigabit plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem for replacing the rental one and it was perfectly compatible with xfinity internet services. I strongly recommend if you use gigabit plan.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not tell any differences in speed from the modem Comcast was renting to me at $10/month. Buy your own and enjoy payback in 9 months. Getting 200 MBPS on speakeasy test.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no problems. ————-——————————-heres 50

    I would recommend this to a friend