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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? Take it out of the box, hook up the cables, plug it in, have the ISP guys register the MAC address - Boom, it works.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased internet bandwidth caused the need for a more robust modem. No issues this far. Pulling in 400-500mbs no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the cable modem to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing a lot of research online, I found the deepest reviews recommending this one. After using it for more than six months with Xfinity, I am very happy not to experience the evening slowdowns you get with other modems that don't support as many channels as this one. When you have only 4 channels for download and 4 for upload, you are getting choked by all the other cable internet users (up to 500 customers) in your local group. This puppy has 32 channels down and 8 up, and you really notice the difference. The statistics also show that this modem has few hardware failures, unlike the cheap junk.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Solid performance. Bought this to replace modem that we were using from Cox.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product set up easy. replace this modem no longer paying for cable modem best thing I could’ve done only wish I had done it sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired it with eero and it works great. I haven’t experienced any issues. Solid coverage in every room.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Internet? Yes please.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is a rocketship for the internet. Not only did I get one, but I put one in my parent's house for when I visit them. Daddy needs his fast internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I called Comcast to hook up the new modem I gave the model number to the agent and he said "oh that's a good one." It's functioned great with no problems!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem I could purchase for the money. Previously owned a modem/router combo but I had a lot of connectivity issues. Flawless connection and internet speeds with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Not even sure what this thing does but I replace a broken one with this and haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid peformance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very solid .i did used for work from home and is very solid never had and failure

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed faster internet access and this device works way better than what we had. Fast speeds, downtime is virtually zero.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best modem for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem with easy setup. It's highly rated year over year for a reason. No hesitation in recommending this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product, not what I need it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but not what I need it so I returned. It was easy to return and took like a week to get my money back

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product. Love the size

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great when we were able to use it. Switched to a business plan and they claim we have to use their equipment

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router with Orbi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pairing of the Arris modem and Orbi router for my wifi system was a great idea. The system is fast, coverage is amazing and there is never a hiccup. Great setup!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Inexpensive modem to get you on Spectrum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old Arris Surfboard modem died after a few years. Definitely less expensive than renting from Spectrum. This one does not have a router, but is an inexpensive option that easily got us back online.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues since I purchased and easy setup. Store sales people were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    What you'd expect--BLAZING fast internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a previous 100MB to this speed demon. So far, so good. I don't expect to have to buy another router until somebody comes up with terabyte speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more throwing out money by renting it from Xfinity now I own my own and can use it with any cable provider. Never had an issue with this modem.

    I would recommend this to a friend
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