Customer Ratings & Reviews

Purchased this to replace Time Warner/Spectrum rented modem. Super easy set up, super fast getting speeds of 70 download and 6 up load on a plan that is supposed to be 60 DL and 5 UL so I'm very pleased with the speeds. And finally the connection is solid, the rented old modem I'd have to frequently reboot. This Arris Surfboard I've never had to reboot, it's been running solid for months.

I purchased this modem as a replacement for the rental modem from Comcast. I also added an Apple Airport Extreme at the time. I am pleased with the performance and consistent speed that I am receiving from this modem. It will soon pay for itself as I am no longer being charged the monthly rental charge for Comcast's modem.

Out performed by isp provider 10 fold, great speeds, easy setup, reliable product.

Great modem for the price. I got tired of paying the cable company $11 a month to use their router and modem, so I bought my own and haven't looked back! The speeds I'm getting from this modem far exceed what I'm paying for, and are even better than what I'm getting from my Nighthawk modem that we purchased for our office a few years ago!

I upgraded from the SB6131 at the advice of the TWC technician. I was having reliability problems with my connection due to an issue with TWCs lines. the additional channels of this model enabled my connection to become much more stable until they could resolve their issue. In addition, it will future-proof my situation because if TWC ever brings Gb cable speeds here, this bad boy can handle it.

Upgraded my internet speed so had to have a cable modem that would handle. I had an older DOCIS 3.0 compliant, but was only good to 100mbs. Tried using the on Comcast provided, but it kept failing. So went with the tried and true SURFboard. Works fantastic!! I reset once a month as recommend by Comcast and I never have any issues. A must buy if you want you to stream or Cruze the internet.

Moved and my only ISP was a cable provider. Did not want to rent a modem. This is worked very well for my family. Great price and fast shipping. I paired this with Orbi and did not like the coverage, so I purchased the google home wifi and I have very fast speeds. I would purchase this modem again.

I had a Spectrum modem which was awful. My kids constantly complained about the speed. I had Spectrum out numerous times to repair which never seemed to speed things up. This Modem has been great and has never caused a glitch or slow speed. Love it!

My cable company had a deal on faster internet, the only caveat was that I needed to buy a new modem. They offered a similar model for a lot more money and I asked if I could supply my own. They said yes, so off to Best Buy... Great performance. No setup issues. As others have noted, the lights on the modem are extremely bright. Not a dealbreaker, but something to be aware of.

I am a systems engineer by trade. So I spend heavily on the best equipment, and I work from home from time to time. I got so tired of Comcast's freaking hand me down modems, erratic at best. So I purchased a Asus RT-AC5300 and matched it with this modem, joy, joy. I am getting consistent 225mbs down and 11+mbs up. Quality feels good, excellent performer. Highly recommend this modem.

This is a very nice modem that is compatible with both Comcast and Time Warner cable services if you choose to have your own modem for internet. If you have phone service from the cable company, then you may need their phone modem but they will route the internet through this modem and phone through their own modem. This Arris Surfboard modem is very easy to install and works fantastic.

Fast and simple, it took longer for Xfinity to activate it than it did to setup. My older modem was getting sketchy, internet outages were too common. New modem, WOW! Good bye 12.5 mbps, hello to over 30 mbps! This is a top end router so it should last several years, me old one lasted seven. Buffering problems with Netflix, Vudu, et al are gone instantly. Best of all, NO RENTAL fee.

My older modem went out without warning, so i checked out BestBuy's options and was thinking that i needed to buy an expensive newer modem because if it costs more its better right? Well my advice is if you have a better than average router like i do then you don't need to spend a lot on your modem. I have a smaller home so i picked up this budget friendly modem that is still good on it's own. This modem paired with a better than average router and you are ready to go, set up was super easy and i was done in less than 10 minutes from start to finish. Haven't come across any issues so far and i doubt i will anytime soon.

Very Fast Easy to Setup - Compact size makes it nice to fit into small space

This was used to replace the next model down due to troubleshooting problems with our internet service. The previous model was excellent and met our needs. This was even faster and more reliable. With multiple devices in use, I am glad we got the faster speed model. I will give the older still excellent modem to my Dad so he won't have to rent anymore.

This tiny little modem packs so much speed under the hood you will have to look twice. This modem has a single WAN port so you will need a router if you want WiFi this unit is supper fast I have a 300 by 150 connexion and I pull far more bandwidth with this unit's ability to turbo boost. and if you have a GIG connection this baby is rated to 1.4GB so you will have all the future proof you need.

I have worked for a major cable company for 19 years and I can say that this modem is the most compatible one you can buy. The cable modem system is designed around the specs for this modem (and its predecessors). Arris (Moto) is the innovator and industry standard. This model is the minimum you want due to faster internet speed tiers being introduced soon across TWC/Charter areas,

I purchased the SB6190 modem + a 2 piece Nest Home mesh WiFi system to replace the supposedly latest and greatest Xfinity equipment that I had in my home. I had been struggling with poor signal and inconsistent performance for months, Comcast replaced my modem/wifi gateway twice, I was using their Pods mesh system - none of that resolved my issues. When I would call and talk to Comcast support, they would only try to upsell me on a faster service vs. address my issues. I ordered this setup as a last resort. Installation and activation with Comcast was super simple, and I was up and running in minutes. The difference is night and day, absolutely incredible. I should have bought this setup months ago. Signal is strong throughout the house, and we are now consistently getting the speed we are paying for.

Was having trouble with my IP modem/router combo. While at Best Buy a sales associate recommended this modem and took the time to explain advantages and disadvantages a the various modems. Glad I purchased this one. It is soo much faster than my previous equipment, and will cost me less than 9 months rental of the IP modem/router. Very happy with this purchase.

I finally bought this product with Bestbuy price match from amazon. I've had it for a month now with no issues and fast speeds. I can't believe i've waited so long to replace my xfinity leased modem. you will need a wireless router if you have more than 2 ethernet connections as it is only modem i recommend the Netgear Nighthawk AC1900 as it has solved all my dead spots.