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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 10,860 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem and fast setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was to replace the big rental from Xfinity. Very slim design, fast speeds and easy setup makes this modem a great choice. Spent a little time getting it authorized but I was up and running in no time. Using this with the Norton Core WiFi modem and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast guy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem. The Cox cable guy hooked it up when installing the fiber optic converter outside the house, and he said this was a great modem - fast and no problems typically during lifetime. Consistently getting above 300 MB/s download speed (with 300 MB/s service).

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Upgraded A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first model like this died on me after 5 years worked very well. I purchased the new upgraded version works well and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great little Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed and connection we get with this modem. We had to call our internet provider to make the switch from the old one. I especially love the smaller size. Doesn't take up near the room the old ones did. And I like the white color and the weight is much lighter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace our modem after a lightning strike took out the old Arris SB6121. Seems Faster that the older Arris. Of course it should be based on the side by side comparisons. Works great and easy to set-up. I shopped at Best Buy, Office Depot, Sam's & Costco. Bestbuuy had the best deal.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to update my modem due to slowness & dropping out issues. This modem was a great replacement, no longer having issues with dropping out or slowness. Internet light on modem stays on all the time & never blinks in & out like my old one. Would recommend to anyone who's looking a good reliable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great and is much faster than the previous 2.0 modem I had. It was an easy set up as all you need to do is plug it in and then contact your cable provider to get it activated on their system. I would recommend if you are streaming TV or have a lot of wireless devices in your home.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit as it fit my budget for a new modem and had good reviews. Installed on Spectrum and works perfect. Improved my Internet speed substantially from what spectrums modem was giving me.. Great product to date and a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is a very fast and reliable component to my home network. Just connect your cable, plug it in, connect your LAN cable, then call your Internet Service Provider. Your system will be up and running in five to ten minutes. This is a very fast, easy and pain free install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device gives you great speed and removes this whole Wireless overhead from the cable company provided. Setup was easy. Just called Comcast and asked for “Modem Activation” and “Re-provision” to get the full speed. Make sure to have the device MAC address which is on the box.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Good Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Arris surfboard to replace an aging Netgear modem. While my old Netgear modem could get speeds of over 600, the new Arris gives me up to almost 1 gig with more channels. So far the new Arris is working fine. Contacting my cable company to set up the new modem went well, with only a few glitches having nothing to do with the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Excellent cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very easy to set up cable modem. The modem was up and running in no time on the Xfinity network. This modem works extremely well with our wireless router. Having as many as 5 or more devices connected at the same time while also streaming, we have not experienced delays.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great DOCSIS 3.0 modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and fully compatible with my service provider. The modem is great for service plans from 100~500 Mbps download rates. Test shows my data rates reaching the upper limits of my plan.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    ARRIS giga cable modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is very fast and steady. It was a great upgrade from the previous ARRIS modem. I highly recommend for folks who want to enter the giga bps arena.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5 Stars - Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy setup. No issues, 5 stars, Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Perfect for what I need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good speeds. It’s a really good mid range product. There are some that are better on speeds but for the price it’s perfect. I use it with xfinity and the eero mesh wifi system. I’m easily over 150mbps .

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Decent Docsis 3.0 modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit runs a bit hotter than it should and has an extremely slow/long boot time. Speeds perform as advertised and I actually eek out a bit more than the promised ISP on speeds. Overall pretty simple unit if I was not running it in a temperature controlled environment (62 degrees F) I may be concerned about unit lifetime.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for most internet plans

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A cable modem, in general, isn't flashy but this modem is great. We upgraded to 600mbps internet service and this works great. Plug and play. Our internet service works great. An immense improvement over a rented modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Absolutely Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some internal trouble shooting of my spotty network connection I discovered the problem was my old modem. I've always purchased my modems and not rented from my ISP and this ARRIS reaffirmed for me that was a smart choice. This thing has been rock solid and blazing fast, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you game and have other wifi users in the house this is a great modem to have. We've had it about 2 months now and haven't had any decline in speed or issues with connection. Easy to read icons in the dark are a plus. Would recommend for a stable connection and multiple users.

    I would recommend this to a friend
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