Customer Ratings & Reviews

I've been using an older Arris 6782 Gateway (Modem/Router combo), but was only getting 50Mbps download speeds (although I'm paying for 3x that speed). So, I decided I'd try a newer modem. I wanted a DOCSIS 3.1 modem, but A., I didn't want to spend that much on a modem, and B., I was only paying for 150Mbps speeds, so I technically didn't "need" the latest iteration. Anyway, long story short: I'm getting almost 180Mbps download speeds, my Internet is more robust and doesn't drop nearly as much. Multiple people can be online at the same time and it doesn't affect my experience, like it would with the old modem. The 32x8 configuration was integral with this last point. My old modem was only 8x4, so there were only so many download channels available. All in all, I'm extremely happy with my decision. Arris is a solid brand.

I looked at various reviews and finally decided on this awesome sb6190. It was not plug n play because TWC had to do some configurations on their end. I hooked it up to an ac1900 router and this baby has been purring like a kitty. Awesome modem. I highly recommend it.

This was a replacement purchase. Sales staff suggested this project for my needs. Installation was easy and modem performs very well. I would recommend.

I decided to buy a modem so I didn't have to pay a modem fee to Comcast. I looked at the reviews and this model had lot's of positive feed back so I took a chance and bought and I am glad I did. It was super east to install and I have not had any problems.

This modem replaced an old Arris modem that had worked without issue for 7 years. The new modem had excellent installation instructions on on the iPhone app. I plugged in the power, Xfinity coax cable and the WAN port to the modem and logged into my Xfinity account and defined the new MAC address there. I waited about 10 minutes and the new Arris modem was working perfectly. So easy.

Bought this based on other reviews to save some cash in the long run by not having to pay the monthly rental fee for Xfinity’s modem. Works as advertised, no issues setting it up with our Orbi WiFi routers. Overall, really happy with the modem.

If you want to ensure that your modem will be capable of the fastest Internet speeds your cable modem offers (along with a bit of futureproofing), this is the modem to get. The more downstream & upstream channels, the better off you will be. Works great with TWC MAXX speeds.

This modem, coupled with Nighthawk Mesh 6 modem, has resolved all my home WiFi network. It has worked without flaw since installation. Easy to install and easy to setup. Highly recommend.

Great modem increased my overall internet speed around 90 Mbps, i went from an average of 90Mbps to between 180-230 Mbps depending on the time, easy setup, and installation, definitely recommend for the price and if you are looking to upgrade from an older modem.

Never had a problem with their products. The technology usually goes out of date before the modem dies. Very reliable and fast. The only problems are the LEDs are so they light up the room at night and no power switch.

First I applied for and received my Comcast Internet account service. Then I checked their recommended cable modem list and chose the Arris SurfBoard DOCSIS 3.0 as the best match for my needs. The nearby Best Buy had the unit I wanted in stock, so I purchased it online and picked it up at the store. I then set up the SurfBoard and connected a Linksys EA6500 Wi-Fi AC Router. Next I used my Comcast online access to activate the account, set up the cable modem and get on the internet. The whole process was easy and seamless, and after the modem rebooted a couple of times, everything worked perfectly. I have been using the Arris cable modem for over a month now and it has been glitch-free. Sometimes technology just works as you would want it to -- this has certainly been the case with the Arris SurfBoard cable modem I purchased from Best Buy! Highly recommended.

Replaced a failed modem ( another brand). This is the second one I purchased. The first one was for a lake home and it works great. Easy to set up

When I changed from DSL to cable I decided to buy my own gear to save monthly rentals. This modem was the model recommended by my ISP, and I can see why. It set up easily, worked like a charm, and has had zero problems. I paired it with an Archer C7 router.

It's small enough that you can put it almost any where and pairs well with the modem I bought. Has an ethernet port on the back for a router. Only complaint is the lights on the front are really bright and it keeps me up sometimes.

I bought this modem so I could return my rental modem/router from Cox, since I had a Netgear router in reserve. After hooking it up and connecting directly to my computer, I tried the online setup with Cox, but was a no-go. After calling Cox support and talking to a representative, the modem was initialized and worked with my home network. Cox did charge a one-time fee to activate the modem. The modem itself was as fast as expected, both when directly connected to a computer via Ethernet, as well as through my router. I have 150 Mb down/ 10 Mb up through Cox, but I bought this modem in case I wanted to upgrade my Internet speed later. The unit does get fairly warm, and the front LED lights are very bright. Otherwise it is a decent unit.

I purchased this device to be the base router for my new Eero system. It was very simple to setup. All I had to do was call my internet provider with the new Mac Address and it was up and running. The router is small and does not take up a lot of space.

This modem is great. It is easy to setup, runs fast, and works well with the google routers I bought with it. I haven't used any Arris products before, but I would say they are comparable to any NetGear product, if not better.

My high speed internet provider sent me this e-mail saying I needed to upgrade my cable modem. With the help of best buy staff and a little on-line review this was a natural. My ISP also recommended this model. It was an easy setup and has been working great.

Cable internet is the fastest option available in my area. Instead of renting a modem and wifi from the ISP, I decided to buy the modem upfront. I'd rather have the control and not rely on calling in or dealing with some automated service. If you're comfortable and confident enough to follow some tutorials and occasionally troubleshoot minor issues, I highly recommend this modem. I used the prior generation as well. It's a solid workhorse that does what it's supposed to do. It's capable of speeds much higher than provider can push my way, so It will be good for a long time without needing to upgrade. Even if the service provider offers a free one, there is usually a catch or some difficulty when returning the equipment that makes the "free" not worth it at all. My experience, my opinion, my choice after much research. From scratch, I built and now maintain/administrate a 32 terminal LAN, CAT6, MIMO wifi 2.4 and 5Ghz after taking A+ cert, I am not an expert but do have some experience and education that I use to give an informed opinion to hopefully help someone else.

This modem works great. No problems at all. I upgraded from an old model and it's nice to actually get the speeds I'm paying for. I recommend this modem.