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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10859 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 10,859 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Outstanding device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned this device for nearly 3 weeks now, and it's performed flawlessly. In conjunction with Comcast service for 100 Mbps broadband internet & TV, it fulfills all the claims on speed & reliability. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Nice upgrade for router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router was not compatible with Xfinity any more and I have to change it for another one. Sb6190 is the best bet which is faster and reliable at one hand and also not expensive compare to other routers available.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Game Changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing a good modem is a great investment. You will save money by avoiding the extra monthly fee from your internet service provider and increase the performance of your connectivity. This modem is great and reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Fast connectivity. Great upgrade from last modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast cable modem at a good price mark. It was also very easy to set up. Tech support was readily available and knew exactly what they were doing. We get our full internet speed with this modem. Definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to install!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and is working well! We also added Eero 6 dual-bank mesh system, so together we've improved our internet speed and accessibility throughout our whole property.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to update my modem to 802ac standard and be compatible with my Spectrum Cable TV system. This unit was easy to install, with only a phone call to my Cable TV provider to provide them the unit serial number.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Probably the best cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your ISP, Cable company supports this is the best modem you can buy. 300MBps with Cox and will have no problem when 600MBps will be available. The performance depends a lot on your ISP but at least the modem is not the limiting factor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had done this long ago. Had an Xfinity rental and it was time to stop wasting money. This modem was easy to set up and I paired it with an EEOS. They work well and were easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    new updated modem. Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this modem for a month now and the quality, speed and performance is outstanding. I would recommend this to price minded users who want great internet service without renting a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Nice unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this because I didn't want to rent from the cable company. This works great, I have had no issues, its fast, what more could I ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Decent purchase but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem and has worked fast and flawlessly for a few months now. Lately, I have been having to reboot this modem (4 times in 3 weeks). Not sure what caused it as of yet. I'm thinking it disconnected due to heat, this thing gets a bit hot. Will try and figure out if this is the problem or if the problem is with my ISP/Cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good and easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Comcast ask for replace my old modem to this new version . Like always Motorola work like at charm and setup was no time. Problem was make Comcast tech make work on there network..Patient is need with Support...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is ultra fast and easy to install i love this product

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with a Nest mesh router and I am very happy with it; no lag time and downloading is a lot faster than before so I would definitely recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super Speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pretty technical but not at the level to get all detailed on speeds and feeds here, but I can say that you do need to upgrade your modem to make use of the increasing ISP speeds and the many devices in your home. I was using an old modem and didn't realize I capped the maximum download speeds on it compared to what I was paying for to my ISP. I upgraded and did a speed test and actually got my advertised download speeds - which is relative to your saturation on shared broadband connection if you use a cable internet service provider, however. So just by upgrading your modem doesn't mean you are going to get faster speeds. It's all relative. But if you are using a an old modem that can only download at 150Mb/s and your provider can do 200Mb/s, then you're leaving some bandwidth on the table.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup with its app. Internet runs smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to Setup Works perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. There was really no setup at all. The price was great. We only have 400Mbps right now but great that we can upgrade to gigabit service with this modem if we need!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    nice DOCSIS 3.0 modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice inexpensive replacement modem for DOCSIS 3.0 service -- been using the Motorola/Arris modems since early 2000s -- have gone through probably 7 or 8 throughout the years -- this model has more channels than my previous -- got this modem to rule out issues with my previous modem (which was only 2.5 years old, and is fine) -- but had to do that before my ISP came out to troubleshoot my packet loss issue -- attributed to neighborhood saturation during the pandemic, as my signal levels are great -- but I am keeping this modem, anyway, since it does have twice the ds/us channels, and is capable of pushing higher throughput, if I eventually upgrade service

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Definitely would buy again!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and super easy to set up with detailed instructions!

    I would recommend this to a friend
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