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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 10,860 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup with its app. Internet runs smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this modem. Reliable, fast internet speeds obtained from what my area offers simply by plugging it in, calling my internet provider and having the MAC address added to my account. Easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem for the casual 4K streamsr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is a great item. It was easy to install and linked up with Comcast’s system right away. It works great and is small. It’s easily able to hide out of sight. I would definitely buy it again if I had to do it over.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Definitely would buy again!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and super easy to set up with detailed instructions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save money & stay faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are still giving your cable provider money for a modem, do yourself a favor and stop. Whether or not they will tell you that you can provide your own, this works with up to gig speeds and is much smaller than most units provided.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when my service carriers modem went out. If you know how to set up a router you will be able to set this up. You will need to go onto your carrier account online (I used my phone) and follow their instructions to activate it. Since I work from home I couldn't afford to be without internet very long. I got a new one from my carrier and use this as backup currently in case the one they provide goes out again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the cheap spectrum ($45/mo) internet and it’s super fast and never disconnect like when you use their old bright house equipment. I used to never get good connections. Now it’s constant.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great high speed modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and supports high speed internet connections.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem I was using previously to this one was the Motorola SB 5101. After six years of use, I noticed my connection started to drop every 20 minutes or so. I gave a call to Comcast and they informed me that my modem was faulty. The rep told me that the modem I was using was a DOCSIS 2.0 modem and that he recommended purchasing a newer DOCSIS 3.0 modem. Supposedly, so it would be compatible with all of Comcast's price plans. This modem gets speeds of up to 172 MBPS as opposed to my old one that went up to 38 MBPS. Do i see any difference in speed? Not really. But that is only because I have the 25 MBPS plan. However, for those of you considering on getting into the higher speed plans like the 50 MBPS or the 105 MBPS, I think this modem will get the job just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Rally nice, simple modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, simple modem; if you have a pre-existing router and only need a new compatible modem based on your internet provider, this is a great choice. I had found a different and less expensive model at Wal-Mart but had to return it as it was defective out of the box. Much better experience this time around!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grabbed this when I switched to cable. The setup was easy and when the tech showed up he had no problem getting it on their network. Hitting speeds of 400 down and 40 up without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this so I could turn in the modem that I’ve been renting from my internet service provider. I combined this with the Eero mesh network for a fast, reliable solution that will save money in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris Router 5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install. Simple directions and performance has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up right out of the box. Works seamlessly with my ISP and supports our cable-free home entertainment streaming services through our mesh wi-fi system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to be able to return the modem/router combo the cable company forced on me. It will save me the monthly charge. I had my own NetGear Router. Set-up was a breeze. Ordered online, arrived in a timely manner and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Simple and reliable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works for mediacom and for xfinity so it's versatile. I have enjoyed it as it is reliable and works much better than the provided modems that most companies give you! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great High Speed Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem because my old one crashed and took the router down with it. This one is so much better! It was easy to install and works fast. Very happy with it and hope it lasts for a while! Works with Cox Internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup called cox gave them the info on the unit and 30 min later i was streaming. Im getting 360mbs at the modem on cox 300mbs program and have a nighthawk 1700 router which i am getting 289 mbs wireless speeds thru. So im satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Plug and play - reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an upgrade with my new wifi. I use this withTWC ISP. Simple and quick setup along with reliable functionality. I bought this to be capable of handling ISP speed ugrades in the future. I would recommnd this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from an old motorola surfboard modem. before upgrading router and modem was only clocking in around 60mbps, after we are consistently clocking in at 95-110mbps (spectrum 100 internet). set up was easy, though you do have to call your ISP to upgrade your mac address.

    I would recommend this to a friend
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