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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10859 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 10,859 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice cable modem for gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and compact. Not difficult to set up. Wish they had a light dimming feature. Indicator lights are very bright. No issues on performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Surfboard 3.0 Cable modem get the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up for this Surfboard modem. Once paired with the router for the Wifi feed, it provided a super reliable stream. Works good.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Get more than i pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pay for 60mb download through spectrum but i get 70mb with this modem. It was easy setup with a simple call to the cable company and then give them back their garbage modem/router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Xfinity and this is a better value than renting from Comcast. Speed and reliability are great. I paired it with the Orbi system and our house is covered

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem - Great service from Bestbuy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after having it recommended by an employee at my local BB. He could have recommended any number of higher priced modems - I was upgrading a modem that had been supplied by my cable company after more than 6 years. He listened to my needs and recommended a modem that gave my family room the ability to connect and grow. It has not disappointed. It produced noticeably better internet speeds and connectivity. Combined with the recommended wifi router my family has experienced notably faster internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Quick and easy to set up. Great performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Motorola modem. I find it to be very reliable and very fast. Should I need another modem in the future this modem will be one of my first choices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Affordable price for a decent upgrade!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my modem to support 1gb speeds and this modem works well. I use a mesh system and they work extremely well in my medium size house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Good Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade modem to take advantage of higher internet speeds. The set-up was easy and provides expected internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really good modem for what it offers. Able to push up to 500mgbs, compact design that fits anywhere and reliable performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cheaper option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems with buffering when watching Vudu movies in high def. I was thinking of getting a newer cable modem model and a whole home mesh wireless routers but the routers are very pricey. So, I decided to get the 6190 cable modem first to replace my older 6141 model and see if this will work. I’m glad I did because the new configuration worked like a charm. I can now watch movies without those annoying buffering issues. At the same time I save the would be cost of the newer model wireless router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no problems at all. Works every time. It was easy to set up and I was happy how the product works. Great overall and I would recommend it for everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Connected with cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a little overkill for cox's 300 meg download speed. still have 4 upload channels and 8 download channels not being used. So far very reliable, with quite a bit of expansion room.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem for most users. It is compatible with almost any cable provider and offers great speeds for everyone except the most demanding users.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an awesome product for your home internet... the speed is great just remember to get a very good router and it will give you a very good performance. get an AC1900 Router and up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old model finally failed so I replaced it with this one. It's been very steady and a nice addition to my home network. Easy and quick setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem upgrade and I bought this one because it seemed like the best value. I had no issues with it connecting to my Xfinity service through the Xfinity app or using the Arris app to go through their setup. No issues with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Its Easy Its Fast Its the BEST !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boots up with a quickness my other modems never had ! And the fact that it is not flashing constantly on my desk near my computer , and its not so bright that i did not have to put three layers of masking tape over the led lights on front ! You see two blue lights in center and you know its on and fully functional instead of having to boot computer to test , then needing to re boot after resetting modem ! Also it lets fast video through better on even a slow network ! I have no complaints at all on this unit !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To keep things short simple and to the point, if you are looking for a durable/reliable modem thats basically plug and play even a caveman can do it, this is it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Goog deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect, save a lot of money compare to rent it from Xfinity

    I would recommend this to a friend
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