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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 10,860 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Unit, Reliable and Easy to Configure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Unit, Quickly Recognized and registered, Easily Configured, Running Rock Solid since install, ZERO Down time!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet had been running slow, and after all other troubleshooting, I decided the only thing left was my outdated modem. Best Buy offers a trade in offer when you trade in your old modem towards a new one. The employees didn't know about it, but once they figured it out, everything went smooth. Internet is much faster without any issue since upgrading.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice modem for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were changing to WOW internet which necessitated needing to get at least a DOCSIS 3.0 modem. All the internet service providers (Spectrum, WOW, etc etc) offer a monthly rental. But we went to Best Buy and found the price for purchasing a modem makes more sense than renting one. After comparing the various brands and models, plus considering whether to get a 3.0 or 3.1, we felt this ARRIS Surfboard 32x8 DOCSIS 3.0 made the most sense. It was easy to set up and has functioned perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable modem worked as reccomended. Easy setup. Able to surf and stream videos without delay.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Reliable cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and very reliable. Better to own it than paying the internet provider monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great high speed router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got updated speed at my house, and my old router wasn't fast enough, so I upgraded to this router and now my internet is blazing fast. Easy to set up, seamless use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss no muss easy just had to call my local cable provider with the Mac address works like a charm should have done this years ago!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS SURFEN SUCCESS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with ease of set up with internet carrier. Works well and is compact and easy to set up too! Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Much smaller than Combo unit.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got rid of our Motorola combo modem router and put in the Linksys 3 node mesh system along with this modem. So far all seems to work well with the modem although it was challenging talking to Comcast to get them to connect it. ( yes you will have to call them) We found that the Xfinity apps would not let you connect even though they had a feature to allow just that! We notice better performance now and will soon be upgrading our Comcast speed and data rate. Note you will need an unmanaged switch if you have multiple Ethernet connections on your existing combo unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Awesome Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. 1000 times better than leasing one from Comcast. pays for itself after a year. will by this router again if ever needed

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. You can log into your xfinity.com account and change the device fairly easily. It works for my situation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem for our new home/service. It has been very realiable and easy to install and manage. Have not had any issues since purchased

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Perfect Cable Modem for Cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup right out of the box. Called Cox with information, hooked it up and turned it on and everything worked perfectly. Fast speeds and easy setup

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the new modem after having connection issues with Internet. Ended up not needing it but kept it because it' is faster than the old one. Easy set up and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having problems with our wifi. Our internet had outpaced our modem. This was a great upgrade for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great future-proof modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - Gigabit compatible for those that either want Gigabit internet now or in the future (1.4 Gbps) - 32 bonded channels for downstream, 8 upload channels - Similar design and interface as other Arris modems. - On Comcast's list of "compatible" devices. - IPv6 enabled by default (although you'll need to also enable it in the router) Cons: Bright lights. As far as I know, there's no way to dim these.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Modems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem was quick and easy to install on my Comcast internet service. It is working as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem added speed to my setup. Now my home network is flawless. Downloading, gaming, and streaming is flawless. No lag at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy and reliable. If you're looking to take advantage of your high speed internet connection, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid fast cable modem at a great price. This was an upgrade to a previous older Motorola cable modem that was working fine. Just needed more speed and bandwith.

    I would recommend this to a friend
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