Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10859 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 10,859 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    ARRIS cable modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very east to hook up via cell phone instructions. It has been running well since it was purchased last month.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Speed need I say more?

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Very fast and easy setup. I recommend a good router with it or you won't see the results but its nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Quick all the way around

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was quick and painless. The product was working within minutes and has proven that my internet is much faster than I ever thought it could be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Signal

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my old item. Perfect quality and compatible to use for your Cox service. Small in size and love the color

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem for Comcast/Xfinity

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took longer to get it out of the box and protective stuff than it took to set it up. Worked perfectly after plugging it in and following the couple of steps in the instructions. Great performance though I only have it running a single computer right now. Next is to set up the connection with the TV. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem for home computing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is not only easy to set up, but super fast ! The fee that Comcast charges for renting it's unit make the purchase of this modem a no - brainer !!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace a combination modem/router so I could use the new Google WiFi. The modem is easy to set up and performs flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace my comcast rental- my original plan was to save money from my camcast bill. I not only saved money but my internet speed was doubled what it was before! Great modem for a great price! I recommend this item to everyone who rents a cable modem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice, Small, Attractive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Easy Plug and Play Modem. Easy set up. I like how the modem has mounting holes for wall mount (keeps it off the floor and away from the dust bunnies).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem because we thought our previous modem was subpar. After purchasing it, we realized the modem was not the problem. An amplifier installed by our internet provider had gone bad and was causing intermittent outages which eventually led to no internet access at all. In any case, after removing the amplifier, we found this modem to be exceptional. Our download and upload speeds exceed what we pay for and we are very happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Purchased for home

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install. Small and simple. Easy to connect to modem. Easy instructions. No issues. Second one purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great update

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this model due to Comcast discontinuing support of our 8 year old version. Ending up getting this for $89 and considering Comcast charges $9/month, this will pay for itself after 9 months so as long as you stay with a broadband provider, owning your own router is a financially wise decision. Setup was simple though if you have a MAC, you will need a ethernet adapter to get this setup on your own. Otherwise, you will need to contact your provider so they can provision the new modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great cable modem!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked well as advertised and was a reasonable cost. It was easy to setup with my service provider and still works great to this day!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain at all. Small and compact, yet able to handle a heavy workload. Have more than 15 devices connected and haven't had any issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast big upgrade from previous modem. Handles comcast speed well

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Awesome modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this modem and choosing the 250 mps plan with my provider. My older 8 channel modem just couldn't keep up. Solid performance with this - no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Exactly what I needed

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my own internet with this modem. The speed is super fast and reliable. I have had no issues with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast modem. Looks just like the old motorola surfboards. Easy setup just had to call service provider to activate the new modem on my account.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade my modem to handle the faster speeds. Looked at many options, but I'm glad I chose this one. Easy to setup and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    A Must Upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a brighthouse wifi modem for this one and got more than expected speeds. I was truly happy on how easy the company helped me upgrade this as well.

    I would recommend this to a friend
Sponsored