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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 10,860 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem because WOW had me using a modem that wasn’t capable of the speeds I was paying for. This thin is super fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Just Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of gear. Quick and easy to install. Worked perfectly straight out of the box. Used on xFinity. No hesitation to recommend this product b

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Screamin' Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what to expect, but when I installed this router, my internet speed test wouldn't hold the line! Outstanding router for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    SURFboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and simple set up! Top of the line performance! Perfect price for this Surfbord! A must have if you want to get the most out of your internet!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Fantastic product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid modem that was very simple to set up. The Comcast tech had it up and running in just minutes and it has been rock solid ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is orderd to replace an old model, which cause my home wireless unstable. The current model is easy to install, works reliably

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Arris router is good buy at best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and consistent performance. Called cable co and they had me going in less than 5 minutes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my Comcast modem I was renting for $11 per month. Easy install and works just as well if not better than the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, easy instructions and setup. Small size does not take up space. Have had the modem for about three months no issues. Nice Product

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to quit renting my modem from my cable provider and purchased this unit. Easy set up and fast internet. What more could you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this modem is reliable and fast. Plus, it's been approved by TWC for their 300Mbps speed. Way better than the all in one modem and very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    100's of Mbps!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to replace an older model that I did not believe was providing the service I was paying for cable internet. Very simple set up, plug and play, the hardest part was waiting for the firmware update to take place. After about 15 to 20 mins the setup was complete and I was finally getting the download speed that I had been paying for. I would highly recommend it if you need speed but you are not paying for "Gigabit" speed internet.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced and older combo router/modem. This was easy to install and used with the Eero home WiFi system provides amazing coverage and speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Solid modem for Comcast usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched for a good value modem that Comcast would support and this one fit the bill. It was an easy online set-up and it has worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    a good cable "modem."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. I gave it four stars because I think five should be reserved for absolute perfection. I would give it 4.5 if I could. I unfortunately paired it with a Linksys AC 1200 Wireless router and USB adapter so I really haven't been able to push it enough to really test it except when I plugged an Ethernet cable directly in. I do not have a gigabit Internet connection but I got all 50 Megabits I was promised by my ISP when I connected via Cat-6 cable. If gigabit speed is ever offered in my area I will update this review and let you know how it goes. I have had zero problems so far (two months) and do not really anticipate any. The blue status lights are a bit bright. You may want to put some polarized film over them but it is not worth complaining about. I tucked it behind my USB NAS and all is well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace the modem provided by TWC. Installation/connection was a snap. This model has built in bandwidth overhead (1.4Gbps) so hopefully it will be viable for a while. It seems quicker than the latest modem TWC provided to everyone in my family but, admittedly, online speed tests don't necessarily show much of a difference. I'm not sure I 100% trust those tests, anyway, since they are dependent on network conditions outside of my house. Nevertheless this purchase will pay for itself (vs rental cost) within a year and it's nice to see a lower cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my modem to enable an upgrade in internet speed from my ISP. Easy installation and delivers the level of speed as promised by the ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup, great speeds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest modem to setup that I’ve ever used. Great speeds after setup. Better than rental modem that I was paying monthly for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Compatible wit Xfinity

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a modem with faster speeds compatible with xFinity. This was the right choice, it is been working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    It Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to setup and did not have to call Comcast to enable it. Been working strong for 1 week, only time will tell if lasts long term, but I would say yes.

    I would recommend this to a friend
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