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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem. Solid and its docsis 3. I used it with Comcast and wave cable and it works great and I don't have to pay the isp company for it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Linksys - Max-Stream Wi-Fi 6 Range Extender - Whit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working just fine. I have not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tiny yet but powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awesome works like a charm size is small than others so doesn't require more space for that. Very easy to set it up . Worth the money i spent for it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value for improved speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my Suddenlink internet. Needed at least 16 channels for my upgraded internet speeds, but ended up with this one with 32 channels. Setup was completed out of the box to surfing the net (with activation from my ISP) in under 10 minutes. Great value for the money. One caution: don't plan to use this exposed in a room that you don't mind a bright blue light shining in. This sits behind my 55" tv in the living room (due to cable location) and is easily hidden behind the TV, but the light still shows above the screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More reliable than SB6141

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit to replace an aging SB6141. The SB6190 not only has more channels, it seems I dont have to reboot the modem anywhere near as much as my previous one. The only drawbacks I would mention would be like most Arris/Motorola modems the lights are VERY bright so I have to keep them covered. Also it appears to intermittently get hot. Other than that a great upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to install. We haven’t had any issues with it so far and are happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Does a great job and buying outright is cheaper than renting from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and a better price. Replaced my Xfinity gateway and added Orbi. Much faster now and I get the bandwidth I actually pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Ease of set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use Works properly without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Best modem yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this modem. Super reliable, super easy to set up. Also my speeds are %20-%30 faster than what i pay for. highly suggest getting this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Love surfing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up.small and unobtrusive compared with my spectrum equipment

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup anf great speed for the money. Had for over a month with no disconnects. Works with RCN in DC.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for internet. Compatible with Cox internet . Cheaper than their modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    VROOOMMMMM this modem lets my router scream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to have a cheapy zoom modem then I purchased a D-Link DIR880L and I was loosing signal, lagging in video games and non stop buffering streaming movies. So I did dome research and picked up this little beast. Ever since I don't like to brag but gaming has me at the top of the leader boards every match. So fast I feel like I'm direct connected up to the servers at times. This is even with my girlfriend and our 3 kids on different devices at the same time. I almost gave it 4 stars but that's just because the thing is white. That's my only beef. Solid little modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Arris Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris Surfboard cable modem is fast and reliable. I am satisfied with this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use about 3 weeks now, for Cox, very easy to set up, no issue found yet with 3 online gaming and 1 movie streaming simultaneously.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works as advertised! So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Just plugged it in and it worked. I am running 300 mbps internet and its running faster with this modem...so I am very happy. :)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem, good support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one replaced a SB6140 series modem at my home. The existing modem was working until we started having issues which as it turns out were on the out site of the house (carrier related). The speeds that I see with this new modem are definitely higher than the previous modem and so far with the adjustments made on the outside of the house the connection has been stable. Support from Arris was great. The technician was patient and helped me troubleshoot the issues so that I could tell the issues we were having were definitely related to the carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent Cable Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and configure. Good speed and range. Perfect match with Cox 150Mbs Wifi service

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple set up!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to avoid the monthly fee from WOW cable. Easy to set up and no issues with compatibility to devices.

    I would recommend this to a friend
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