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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 10,860 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Worth the buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good speeds, reliable, and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It gives you fast internet, what else do you need?

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old motorola croaked after a decade. I picked this up the same day and activated it with my ISP and was good to go with fast speeds. Because of the higher DOCSIS I even upgraded to a 600 mbps plan and sure enough, it tests out that high. Great modem. I just hope it lasts another decade too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has much better speed than the unit from Comcast. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome modem, would highly recommend! Had it installed in a customers home with no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have three children in the home and at least a dozen devices that use WiFi at this point. (Probably closer to 20). Our old surfboard was outdated and was a 2-in-1 device. We decided to upgrade to a new surfboard and a separate Nighthawk router. Everything has been excellent so far. Be advised, you will likely need to contact your internet provider to activate your new modem and or router. We have Xfinity and we needed them to remove our old device to add the new modem and router to our service.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Best modem in market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the fastest modem in the market. Easy to setup give the speed it promised. Only improvement need is more Ethernet ports.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    very easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install with a quick call to my Internet provider. It produced the results I was expecting. Much faster.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good affordable and modern modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Easy installation to replace an old Netgear modem. I was skeptical to buy it because of the bad reviews with latency problem but at $85 it was too much temptation not to give it a shot. Checked my connection for latency problems on Dslreports but it looks like is not that bad (grades from A to B) and better than most people (D to F) grades. No app and when you login into the modem setting all you can do is to look at the status with no settings or adjustments. I hope it keeps performing good in the long run like the Netgear did for me for 7 years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is awesome!! Super fast speeds. Got rid of the lag in my online games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a great product. This thing gives reliable speeds and then some. Can't wait for fiber but until then, this modem does it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this after being tired of the crappy rental one I got from Spectrum. I knew it would help increase my speeds but I didn't know how much of a difference it would make. Instead of getting half the advertised speeds I pay for I now get slightly over what I pay for. If you're using an old modem and/or a rental I highly recommend upgrading as it makes a huge difference. My download speeds average around 220 mbps when I pay for a "max of 200".

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation! Doesn’t take up a lot of space, and has been reliable! Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has proven reliable and easy to use. Great in a time when internet reliability is critical.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Surf board

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job Carries fast bandwidth Easy setup Bright lights which is annoying

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Worked great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This allowed me to get my 300mbps download service from Comcast with ease. It routinely provides downloads closer to 350mbps. Excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had really bad connection at my house. I checked this item online and i thought I might need one in order to get a good signal at home. I am happy I got it because since I installed it I get a very good signal. It is very easy to install it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    A very fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace my old Charter modem and it's extremely fast. I can stream movies and play video games without any lagging.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good router for the price and it was easy to hook up. I got this Modem because I wanted something that is for the future speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worthy item to have cable internet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the Xfinity modem and stop paying rental fees. Installation was pretty much a breeze and even the Xfinity app on my phone facilitated the process. The app from the maker was not needed. As for speed, it was slightly faster than the old one. It certainly runs cooler and quieter than the Xfinity one that even had a fan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    It’s great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great. It was very easy to set up and it works like a charm. Highly recommend.

    I would recommend this to a friend
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