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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 10,860 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy install!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and provides everything we need. We can use the internet, game, stream. No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Flawless integration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no worries plug and play. Only issue was with my provider and had nothing to do with the modem. Works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Key component for a better wifi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced the modem provided by Xfinity with this modem... wow, what a difference. My wifi is much faster and more stable than before without modifying the service from Xfinity. Since I returned the Xfinity modem, they are no longer charging me for the rent of the modem, which the savings will pay for the new modem in time. Great to pair this modem with a quality wireless device like the eero.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem. Easy to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was set up in a matter of minutes using the clear steps that were needed. It allows great speeds in a solid compact design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very easy to set up and the price is very affordable...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Lots of potential speed for cable internet users

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I complained to Spectrum for a few weeks about losing connectivity for hours on end and they seemed to claim it was my equipment, so maybe the modem was getting tired - why not get a new one? It was on sale and has the potential for 1G download speeds. Just about while unboxing the new modem, Spectrum notified me that they would be replacing equipment in the area, because of an "area wide problem" so the problem was, as some net diagnostics indicated, on their side. I'm getting the same speeds, but that's not the modem's fault at all. If you don't have the need and bandwidth available, it's a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and speeds are right on the mark. So far, this is shaping up to be a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was easy. Purchased because cable provider said we needed to update modem to get the #mbs on our plan. Seems to be working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! My old modem was about 5 or 6 years old and was only able to get about 120 megabits per second down even though I was paying for over 300. Immediately after getting this thing configured with Cox, I was Blazing at 320 +. Very happy with this product, and the fact that down the road when I get gigabit Ethernet it will also support that speed. Arris make some other decent modems but I would spend the extra coin and get this one to really make sure you are set up for the long term.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a very old Asus modem. The ease of installation and use is out of this world. I am very happy with its performance

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to set up,the price was excellent and it is working perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the latest stuff. Super fast. Easy setup. Too bad I really didn't need a new modem. Just a Comcast problem. I needed an backup anyhow.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works fine, no issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, no issues. I connect to my wireless router for very fast streaming. Very reliable so far, no resets of internet yet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up takes very little space very good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem and easy to set up. Seems to hold up as well as it's predecessor.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris - SURFboard is stable and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace the cable modem I had, due to an eletricle storm. I tried using a number of other modems but none of them worked well; I could have gone with the comcast modem but I did not like having comcast, or anyone else control my wireless. So I purchsed SURFboard and installed it. it took some time working witht he cable support group but it was worth it. I, once again, have a stable connection and it is faster then the one I had. Highly recomend it if you have a wifi solution already.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and i haven't had any connectivity issues. So far, the speed seems to be ok and i do observe some slowness intermittenly. am not sure if its the modem or service provider. I am happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the very best unit you can buy but is reliable and cheap. Has wonderful performance for cost and haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A Fast and Very Solid Modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with this modem, which I bought because Comcast stopped supporting my old one. This modem has been extremely solid and reliable. It has served me well during the all-day video conferencing and many YouTube uploads that came with COVID-19 (I teach at a local community college). This is an excellent choice if you need to upgrade your modem and don't want to pay a monthly rental.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest set up and display on a modem, to date! Pushes very fast speeds and holds up to anything my provider can push out.

    I would recommend this to a friend
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