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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem ever. I have had many modems and have use them with many Internet providers including Comcast, Time Warner cable, Cox communication, and this by far holds up the best out of any modem that I’ve seen. It totes that it has a gigabit ethernet download speeds and I have not been able to test that, but can say for the 200 down that I get, I now get A more reliable download rate Then ever had previously. Arris Did the right thing by keeping the Motorola design. Hands-down best mode of ever using DOCSYS 3.0

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realized I was paying for internet speeds that I wasn't getting from my old router/modem combo. set up was easy, boy this thing cranks

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great.. never drops a signal.. compatible with my equipment.. has far coverage.. fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Quality modem great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and instruction were easy to read. Product increases internet speed capability of your service provider supports it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy set up. Better than getting one from the cable provider

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase my own modem and router instead of renting these devices from the cable company. Great Modem, fast and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Motum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up, small simple, works great, great price

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Should have purchased sooner!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great! Was able to set up myself and save money on my Xfinity Bill because I no longer have to pay for equipment rental from them. Did have to contact them during set up so they could connect to my account but was way easier than I expected. Should have purchased a long time ago! Bought an Eero mesh system to go along with it and have much better WiFi connectivity throughout my house now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast, Easy, Future Proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was very easy. With the channels and speeds, should be future proof for the next few years, a hard feat with technology.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris one of the best Cable Modems brands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have purchased a Arris Modem before and it was the SB6141 which is a very good modem but I wanted the SB6190 as a way to stay future proof. I know it's probably not necessary to have this Modem and it's kind of overkill but I always say it's better to be future proof as much as possible and if down the line my internet provider will upgrade the speed I know the SB6190 will be ready for it. I have this with Time Warner service and it's works very well the connection very stable along with my Asus Router no complaints at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It works.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know really know what to say about something like this. It works, and it doesn't not work.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. World excellent in our house. Very fast speed and easy to set up. Comes with great online support.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Spectrum Must Have

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept having issues using the modem given by Spectrum. This fixed all my issues!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to hook up obviously and blazing fast speed. Now I don't have to rent an overpriced one from my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it never have a problem . Able to handle the speeds I need for work and school at home

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is compatible with Comcast Xfinity and was easy to set up and we get fast internet speed compared to our last modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very satisfied with this modem purchase !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to set up and has worked like a champ from the start - could not be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Easy to use. Easy to install. Easy to connect with router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem exceeds all of my expectations. I've had zero issues with it, and I'm loving my fast internet. Does everything a Modem should.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup works very well and supports over 1 gig speeds

    I would recommend this to a friend
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