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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10859 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 10,859 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great product. Easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this product online. Easy to order. Arrived quickly. Easy to installed. Works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great modem for those not wanting to rent anymore!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fantastic and handles the 500Mbs I get from my ISP with ease. It was also easy hooking up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and fast without breaking the bank. It gets hot though, I would only recommend a well ventilated areas.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install. It comes with a cat 5e cable to connect to the router. It has gigabyte capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a couple years out of date with our modem and decided on this one. It was easy to hook up and works amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Drop the ISP Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. Does the job and no issues to date.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excelent and fast modem.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Xizel modem died, and wanted to get a modem that even 24x7 would not let me down. Nowadays with lots of devices and 4k steaming you need a moment that would do the job with minimal maintaince. This does the job, can maintain 2 4k sessions and 2 Citrix computing sessions at the sma time. Just don't forget to pinch the magic reset hole every 2 weeks or so, so your ISP provider keep the agreed speed. I would buy it again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Working great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took two calls to Comcast to get it working. Every 12 to 24 hours would disconnect and I'd have to reactivate it. Called Comcast back and after reprovisioning again working perfect. Some people's problems are probably unrelated to the modem itself, but the setup the cable company did. If you have setup issues keep working with it, works great afterwords, especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is easy to install and set up. It operates as required and is easy to use as set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem to replace the one I was leasing from the cable company. Huge upgrade in speed and very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast & Reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast and reliable. Works pretty much with all major providers so that wont be an issue at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Good upgrade from SB6183

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased my ISP speed and also upgraded modem from SB6183 to this model and please with performance

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced cable service provider rental modem/router with the ARRIS SB6190 & Google Wifi 3-pack. Modem was an easy DIY install with service provider activation over the phone. I pay for 150 mbps and consistently get no less than 170 mbps download (12 mps upload) internet speed which is more than sufficient for streaming 4K videos, a couple of VPN connected laptops and 6 IOS devices connected & used simultaneously at certain times. I am very satisfied with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 3 out of 5 stars

    Works Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this device for about a month. Works good, no issues or problems came up during set up. works for my internet connectivity needs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is a step up from my Internet Provider rental. Easy to install, supported by TWC, works great. No negatives. Fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works much faster and more efficient then our old one. Haven't had any problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Módem Greatly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent for cable internet and connectivity with one wifi add ( buy for separately )

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    very good modem no complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older version with this one comcast just screams along .very happy with purchase , super easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great, easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, easy to set up. No problems with it. Worked like a charm as soon as I hooked it up. Happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and gained so much connection speed even running 2 streaming TVs 3 phones and an Xbox all at once

    I would recommend this to a friend
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