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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 10,860 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and does what it is supposed to do. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Perfectly fine modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised and works well with Xfinity, easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    High performance modem as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Streams 4K video without a single hang in 3 weeks. All content downloads much faster than play rates. Best internet experience I've ever had. In an newer, rural, neighborhood. On TWC at up to 300Mbps. This modem feeds a Linksys Max-Stream AC5400 MU-MIMO gigabit router. In the basement in a corner of the house it blankets the entire house (3 stories) with 5g wifi (except one room that's a little dodgy). Tech installing (new) TWC service was able to get it activated with no problems. Would highly recommend both.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to set up and works well with Cox cable. Plugged my Google wireless mesh into it to cover my house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Upgrade over the cable company!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable so far, and definitely faster than the modem provided by the cable company. Some of the plastic wrapping on this is actually quite hard to remove.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy to setup and use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, easy to install, performs great and met our expectations. Far better than renting each month from the cable provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more rent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was paying $10/month for a box from Comcast that was not even capable of the speed that they were selling me...Go figure! Anyways, this box gets the job done AND I no longer am forced to share my internet with others seeking hotspot access. Do the math, 15 months at $10 and the silly thing is paid off. I freaking love NOT paying for things I don't have to!!! Huge download and upload speed (as long as your wifi router supports the speed!) NOT compatible if you require a phone line! NOT a WIFI router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fantastic improvement over stock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exponentially increased internet speeds over service electrics stock router, berry easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine at high speeds. Similar to my old broken Motorola modem now under the Arris brand. Old modem lasted 10 years, which seems to be a satisfactory span.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic product and I am very satisfied with my purchase. It was relatively easy to set up and I don't have any connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up , works great , been using it for over a year no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great was easy to set up. Price was very reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Works like it should. Easy to hook up and I’m no longer renting from Cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I needed it to do which is allow better speed and connectivity. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and install. works well. instead of renting a modem i'll recover the cost of this one in ten months.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in conjunction with the orbi and both are awesome combined. Good price for the speed it provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband gave me our old modem and I went to BB (50 miles away) to get a replacement. When I handed it to the clerk, he laughed and said it wasn't the modem; it was the router! So I gave him what info I had (which wasn't much!) and our service provider. He came back with this modem. It was exactly what we needed and is working perfectly! And I did explain to my husband the difference between the router and the modem!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    AARIS SURFBOARD SB6190 is perfect for our condo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The xfinity router/modem was terrible and I kept getting knocked offline while working from home. This router and the Eero mesh system work really well together. No complaints. I am a very satisfied customer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Handles XFinity's blazing speeds well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem has worked relatively flawlessly. It has gotten warm once but other than than, I am funning my wifi system at 100MB Download and the router is fed by this modem. Very pleased so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good standard modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, pretty much a newer model of the same Motorola I bought years ago. Easy to set up. working fine.

    I would recommend this to a friend
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