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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10859 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 10,859 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good standard modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, pretty much a newer model of the same Motorola I bought years ago. Easy to set up. working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gives me the speed that it claims to give.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Internet service to a faster speed, but in order to actually get that speed, I had to upgrade my cable modem. This one was a good price and could handle the speed that I was paying for. This modem will not, however, handle, 1000mbs down, so if you have that speed, you'll need to get a step up from this modem.The way I figured it, by the time I need a modem that fast, the 1000mbs modems will be a lot cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works as intended and reliable. I have installed quite a few of these modems for customers. You can install this modem with a Comcast triple play package if you do not going to use the Comcast phone service. You’re just going to need to get supervisor on the phone to get the old least modem off the account. Seems like Comcast reps are either too lazy or unknowledgeable on getting it done.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup to cox cable, have not rebooted for any issues in 3 mths since purchase. Ok, I reach min # of post characters now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good deal.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem at a fair price. Easy to hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very small in size, easy to connect. Very straight forward…

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris Surfboard Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great - easy setup on Spectrum - no problems and no disconnects!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No concerns. Easy to set up and working great. It was recommended for our WiFi system and it’s worked just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best router I have had. Works really well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has the high speed required to run even the fastest internet service. It is compact and super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Civil Engineer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great functionality, easy setup, optimal performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to setup and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is listed as a "tested" product from my cable provider. Reasonably priced, in stock, easy to setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Much much faster than my older router. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Save money over renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half the price of monthly lease from cable provider and works great. May be overkill depending on your speed from the provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Very fast. Easy to see display, large lights unlike so other modems.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our wifi speeds really changed, great upgrade. A lot cheaper to buy your own equipment rather that renting from provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great with my Xfinity internet. Once the gigs becomes available my modem will be able to support it as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    seems to have really helped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks like it is superior to spectrums modem. i never have any primetime slow downs. i always get 235Mb per sec

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good modem is fast and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Modem is fast and easy to install, the Better modem I ever have I have chance many modem , this small, but very good

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Don’t Procrastinate Get Your Own Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of the sub par equipment provided by isp/cable providers (Charter/Spectrum) Very happy with our modem, constant speeds, no buffering issues streaming and no lagging issues with kids on game consoles and pc. Wish I did this a long time ago. Calling your isp setting up your modem is not music to their ears, their demeanor changes big time. Setting up modem with isp over the phone took about 20-25 mins. Review written after having modem for 3 months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Does it’s job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a older modem to handle higher speed. Very nice just a little slow on startup but have had no issues at all.

    I would recommend this to a friend
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