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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 10,856 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works as intended and reliable. I have installed quite a few of these modems for customers. You can install this modem with a Comcast triple play package if you do not going to use the Comcast phone service. You’re just going to need to get supervisor on the phone to get the old least modem off the account. Seems like Comcast reps are either too lazy or unknowledgeable on getting it done.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more rent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was paying $10/month for a box from Comcast that was not even capable of the speed that they were selling me...Go figure! Anyways, this box gets the job done AND I no longer am forced to share my internet with others seeking hotspot access. Do the math, 15 months at $10 and the silly thing is paid off. I freaking love NOT paying for things I don't have to!!! Huge download and upload speed (as long as your wifi router supports the speed!) NOT compatible if you require a phone line! NOT a WIFI router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I needed it to do which is allow better speed and connectivity. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Works like it should. Easy to hook up and I’m no longer renting from Cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband gave me our old modem and I went to BB (50 miles away) to get a replacement. When I handed it to the clerk, he laughed and said it wasn't the modem; it was the router! So I gave him what info I had (which wasn't much!) and our service provider. He came back with this modem. It was exactly what we needed and is working perfectly! And I did explain to my husband the difference between the router and the modem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris Surfboard Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great - easy setup on Spectrum - no problems and no disconnects!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up , works great , been using it for over a year no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Much much faster than my older router. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gives me the speed that it claims to give.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Internet service to a faster speed, but in order to actually get that speed, I had to upgrade my cable modem. This one was a good price and could handle the speed that I was paying for. This modem will not, however, handle, 1000mbs down, so if you have that speed, you'll need to get a step up from this modem.The way I figured it, by the time I need a modem that fast, the 1000mbs modems will be a lot cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in conjunction with the orbi and both are awesome combined. Good price for the speed it provides.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Worked well for me. no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Does exactly what it's supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good standard modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, pretty much a newer model of the same Motorola I bought years ago. Easy to set up. working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and install. works well. instead of renting a modem i'll recover the cost of this one in ten months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Very fast. Easy to see display, large lights unlike so other modems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Handles XFinity's blazing speeds well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem has worked relatively flawlessly. It has gotten warm once but other than than, I am funning my wifi system at 100MB Download and the router is fed by this modem. Very pleased so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! No issues and never goes out on us. I’d recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup to cox cable, have not rebooted for any issues in 3 mths since purchase. Ok, I reach min # of post characters now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No concerns. Easy to set up and working great. It was recommended for our WiFi system and it’s worked just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to setup and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is listed as a "tested" product from my cable provider. Reasonably priced, in stock, easy to setup and use.

    I would recommend this to a friend
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