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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10859 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 10,859 reviews
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    It is a great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it a since black Friday. Always connected. Even power off & comes back on the modem comes back on. Also no lag or freeze.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worked with wow in ga and xfinity in Colorado. We get good speeds out of it and it hasn't failed us yet. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! No issues and never goes out on us. I’d recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Newer faster modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new faster modem & ask clerk what was compatible with my cable provider. He recommended this modem & stated it was better than the other commonly recommended modem & so far very happy with product.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    No more slow internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is incredible for the price. I am getting my full speed I am paying for if not more because of it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic modem! Simple to install and use. Very s

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic modem! Simple to install and use. Very stable connection

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friend highly recommended this cable modem. The price was great. It's small and easy to install. I have no problem with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works with Spectrum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Spectrum. Simple to install and works with my existing firewall.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Worked well for me. no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Product Works as Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as needed for connecting to my internet provider. It works perfectly and there was no problem setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Does exactly what it's supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was fast and easy to install. It reached throughout the house and we had no problems with connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super fast cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and reliable cable modem. Happy to have changed out the Comcast provided modem for this one. Great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great long lasting product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a previous Arris cable modem that lasted almost 10 years. The new modem is working great, as well as, we got great service from the crew at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, straight forward.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a strightforward modem. 32x8 which should support any option from your service provider (cable). Install is simple and quick. Registering the mac add. with the service provider is fast too, as long as you don't have to wait too long on hold for tech support.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    great modern for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work excellent , and very fast very impress how good it work for the price I pay

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Most of the time...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the time it works great. Replaced a cable provider unit that needed to be upgraded. But once in a while it drives me crazy. Purchased and installed a smart TV last night (via WiFi on the router). Today this unit stopped working (I am hard wired to the back of the modem with a desktop PC). I tried a couple of things, then unplugged and forced a hard reboot of both router and modem. Still nothing. Finally this modem decided to do another reboot without my help (lights off, came back in the proper order) and it finally came back and started working. The modem and the router are working together. Maybe the router is to blame, but I don't think so.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy setup. Fast router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to setup. Had to call Suddenlink and 5 minutes later I was up. I get every bit of the speed I pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Not a single problem yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this modem since July 2017 and not a single issue or disconnection from the internet yet. Speeds are great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very easy setup good performance !!!!!!!!!!!

    I would recommend this to a friend
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