Customer Ratings & Reviews

So far so good. The xfinity router/modem was terrible and I kept getting knocked offline while working from home. This router and the Eero mesh system work really well together. No complaints. I am a very satisfied customer.

Works just fine at high speeds. Similar to my old broken Motorola modem now under the Arris brand. Old modem lasted 10 years, which seems to be a satisfactory span.

Super fast and reliable cable modem. Happy to have changed out the Comcast provided modem for this one. Great investment.

Works great with Spectrum. Simple to install and works with my existing firewall.

This was fast and easy to install. It reached throughout the house and we had no problems with connectivity.

So far so good! No issues and never goes out on us. I’d recommend it!

Most of the time it works great. Replaced a cable provider unit that needed to be upgraded. But once in a while it drives me crazy. Purchased and installed a smart TV last night (via WiFi on the router). Today this unit stopped working (I am hard wired to the back of the modem with a desktop PC). I tried a couple of things, then unplugged and forced a hard reboot of both router and modem. Still nothing. Finally this modem decided to do another reboot without my help (lights off, came back in the proper order) and it finally came back and started working. The modem and the router are working together. Maybe the router is to blame, but I don't think so.

Very simple to setup. Had to call Suddenlink and 5 minutes later I was up. I get every bit of the speed I pay for.

I have had this modem since July 2017 and not a single issue or disconnection from the internet yet. Speeds are great.

This is a fantastic product and I am very satisfied with my purchase. It was relatively easy to set up and I don't have any connection issues.

Work excellent , and very fast very impress how good it work for the price I pay

Excelent for cable internet and connectivity with one wifi add ( buy for separately )

Easy to set up. Worked well for me. no issues so far

Easy to set up. Does exactly what it's supposed to.

I cut the cord! I opted to turn in my cable boxes and purchased rokus for our television viewing (PSVue) Household includes 2 Rokus, 3 IPads, 2 laptops, 4 iPhones, 2 gaming computers, and multiple accessories ( printers and etc. ). I replaced my Xfinity wireless modem/router and opted for the Surfboard and an ASUS router. Download speeds are now 250 Mbps (was 120 Mbps ) and upload at 20 Mbps. No crashing, pausing and full coverage in a 2800 sq ft home. Great recommendation Best Buy!

The Arris surfboard was suggested by a member of the sales staff. Very happy with the unit. Seems especially easy to set-up as I am not very computer oriented. Much better than the unit it replaced.

This modem is a strightforward modem. 32x8 which should support any option from your service provider (cable). Install is simple and quick. Registering the mac add. with the service provider is fast too, as long as you don't have to wait too long on hold for tech support.

The Modem exceeded my expectations given that I previously purchased the more expensive Nighthawk modem and needed to return it. The problem with the nighthawk was that it did not activate with Comcast even though it says that it is comcast approved right on the box. Comcast could not get it to work. So back to the Arris. Setup and activation seamlessly uneventful.

I got an email from Comcast Xfinity to inform me that my Motorola SB6121 is outdated. I bought this MODEM Arris Surf Board SB6190 as a replacement. This one boost my download speed from around 105 MBPS to over 160 MBPS. I have owned it for about a month now and so far so good. I hope it will last for years. My older Motorola SB6121 was still working very well and I had owned it for more than 5 years.

Great very easy setup good performance !!!!!!!!!!!