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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy when you don't have fiber!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When deciding which modem to get, the 32x8 (32 upload streams, 8 download) seems to be the best of the best today. Docsis 3.0 should be perfect for everyone that doesn't NEED 2 Gbps and is willing to buy the extra hardware for it. I don't think any tech should be labeled future-proof, but a great modem should get you pretty far, basically until you don't need a modem when you get fiber.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I've purchased this brand. Very pleased with easy setup and performance. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up fast modem. Recommend it stop paying rental on cable issued modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply smal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Simple set up. Small size makes it easy to store inconspicuously.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    DOCSIS 3.0 Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason for upgrading to this modem was because we finally "cut the cord" from COX for Cable Television. This meant we had to upgrade our modem to receive the bandwidth necessary in our house for the amount of devices on wifi and streaming. This performs flawlessly and has zero issues. Only negative if you can call it a negative is that the front indicator lights are super bright, so as long as you can hide it somewhere or cover it with tape, you should be fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    always working to keep everything connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never at any point has our modem failed to keep everything connected. awesome speed and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works great, provides the peak speed stated on the box.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great choice for beginners and experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is so simple to set up so it satisfies the beginner, but so reliable it's a must have for the expert

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my old SB modem. Install was quick and easy and it has my internet working as it should!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works! No issues!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and quick to setup. Haven't had any issues with speed or lost connections.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Replaced modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Fast internet speed instantly with reliable connections.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable company had increased their internet speed a few months ago, and I had a modem that I purchased through them. I could never get above 110 megabits per second even though their service said 300. I purchased this modem from Best Buy, and decided to pay a few dollars extra for the 1.4 GBps model because we are supposed to get 'gigabit speeds' in the next year or so. Hooked it up at home, was immediately getting the full 300 MBps I was supposed to be getting, and more.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Super Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using it for about a month. It was easy to get it up and running. I'm loving the super fast speeds also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modm allowed me to return the one rented from the cable company. It is fast, easy to install, and saves me money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Can’t go wrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised ... great speed! Easy setup. Can’t go wrong with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Arris Modem -High Speed with Competitive pricing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem improved my modem transmission speed significantly enabling me to receive and transmit messages more rapidly than in months past. I had 2 very similar but older ARRIS modems that were fine when purchased but had become far from state-of-the art with the years, Nonetheless they continued to function well for years. The only reason I entered 4 not 5 stars is that ARRIS has released a newer, higher speed model. It's also much more expensive than the model I purchased with speeds my applications do not need.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great for future speed upgrades.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a great investment for future speed upgrades. Overall very satisfied with the performance it provides.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy plug and play ISP access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought to replace older model... I unboxed and installed and then called my ISP to register/identify the device with them. and I was online in less than 5 minutes. This does not have router nor wifi capabilities so you must provide your own Router and WAP. I prefer this single purpose device as opposed to cable modems that have all three Modem/Router/WiFi built in. but your needs may differ. Talk to the Geeks if this doesn't make sense

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem for Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem will work with Spectrum internet. Small, compact and easy to set up. would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and reliable so far. We have xfinity and it works great!

    I would recommend this to a friend
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