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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 10,860 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    easy and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and reliable. No problems here. I have used these in the past and always work great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been so happy with the speed and dependability of this modem. Highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great reach

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works outside also. Easy setup. Fast. Works with Comcast great. Good for price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works great do far. Much better than the router provided by the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works well. Decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 250MBPS connection and use this modem to get full speed out of it Works great. Easy setup. I'm Happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy setup. Ookla speed test indicates we're getting higher speed than the plan we pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eliminate your cable modem lease fee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after realizing my stupidity of paying a monthly lease fee to my cable company for way too many years. There were a variety of models available but this one was at the low-end cost-wise and it has worked flawless with my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this modem. It has performed better than the previous modems I have used.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Arris And NightHawk Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta Love it! We purchased our NightHawk Router the same day. We were renting the Spectrum before we purchased our own. Man what a difference. We added on our own stronger VPN and FireWall. With the new router this modem is screaming!!!! We have no more buffering anywhere around the house. SWEET!!!! All of Apple and hmm hmm android products now work flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was so easy to connect and works so much better then the one you get from the cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the Trick!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little Modem is small and quiet and I hardly know it's there, which is honestly exactly what I wanted - something I didn't have to keep fussing with and restarting. I've had it for about a month and very happy so far - no issues with my internet to date! Easy to hide away in a corner cabinet, too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy For Our Usage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We cut the cord and replaced our providers cable modem with the Arris SURFboard and it has handled all our needs without a hitch. We stream to 2 tvs, 3 computers, 2 phones and Alexa devices. when our children and grandchildren come the number of devices shoots up with phones, pads and gaming devises and we have not had any problems with the Arris keeping all devices on-line.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great for gigabit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for gigabit connectivity. Very easy to set up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy to use and setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. Is reliable and works with Comcast currently.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is really great for the price. After upgrading to this model our internet speed has greatly increased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Surfboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to replace my Time Warner Cable box, very reliable and a great speed. Very easy to install and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Very good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TheArris-SURFboard 32x8 Docsis 3.0 Cable Modem is very fast and reliable. Much better than my old one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem and very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is a lot faster than my old one. It is easy to setup. I have had zero problems with the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent, faster, farther, happier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, plug and wow, what an improvement!! Removed the construction of our older DOCIS 2.0 router and doubled our speed on a mid level internet plan. Distance and download speed improved at the property extremities. Awesome results!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this modem has been a great upgrade over my previous, the Surfboard SB6141. I saw a mild speed bump over the previous because of how much larger bandwidth it can support over my previous modem, so that was great. It does get warm to the touch though. Overall I'm happy with the modem.

    I would recommend this to a friend
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