Customer Ratings & Reviews

Compact and works great for my space. Initially seemed to struggle to provide up to 600 mbps but after a reset it works perfectly.

I absolutely love the ARRIS SURFboard SB8200! Its lightning-fast speeds make streaming and gaming a breeze. Easy setup, reliable performance, and sleek design – this modem is a game-changer for anyone seeking top-notch internet connectivity.

Needed to do an upgrade on my modem. Went from a docsis 3.0 to 3.1. Internet connectivity seems to improved. The new SB8200 is a good purchase. Price was reasonable and performs fine.

work size and tenant no complications so far on got last 1 poped out

Works great, gives full speeds as specified. Setup is simple, and the extra network port versus earlier models is a welcome addition. On ours we run one port to the TV for streaming, the other to our Wi Fi router. Compact, and the front panel lights make status monitoring easy. It does everything I need without paying extra for features I don't.

Bought this to replace my Cox-branded modem to avoid paying them their "rental fee" for a subpar product - this modem has done amazingly well to service my household, especially considering the number of devices we have running at any given time with multiple phones, laptops, gaming computers, smart TV's, etc - a ton of demands on the Wifi and this modem keep up swimmingly - from anywhere in the house. Piece of cake to set up once you reach out to Cox and ensure their system recognizes it, from there just pipe it to your router and watch the bits fly. On 500 Mbps connection I am often getting 200-250 Mbps on an Xbox while four phones, four other computers, and one or more smart TV's might be sipping at the Wifi simultaneously. Great little product at a reasonable price! If you're paying monthly fees to rent your provider's gear, STOP and get something like this that pays for itself in your first year of ownership!!

Works perfectly. Easy to setup. Specs work with ISP. Doesn’t drop signal.

After upgrading my internet speed to 1000 Mbps, I was looking for a good modem. This modem fits the bill. Easy to setup, simply connect the cable to the provided slot. You get two wired port as well. No disconnection so far.

I replaced my Buckeye Broadband (Erie County) modem with this. I can assure you IT IS compatible with Buckeye. I've had this hooked up for 5 days with no issues. My motivation was to see if I could detect better performance with a better and faster modem. All of my other equipment is so far advanced vs. what my Buckeye modem is. My Wi-Fi seems to be more responsive since I connected this. Here's the downside, even though it has two connection ports, only one can be used at a time. The only way around that is asking the internet provider to assign a separate IP address. I requested Buckeye to do that, and they said they don't do it. I still might return this, not because I'm not happy with it, because I've recently learned that Buckeye is very soon to have viable competition in our area. Therefore, when that happens, if I change providers, this would be useless. I know how hard it is to figure out what might be compatible with Buckeye. I bought and returned another modem because it wasn't, but I can assure you this one is. Allow me to set the record straight, a different modem DOES NOT increase your internet speed. It might improve your Wi-Fi, but it doesn't increase the speed you're subscribed to.

I purchased the Arris modem after also looking at the Netgear one. Arris was one of the first to come out with the DOCSIS 3.1 version while Netgear was one of the last. Since Netgear also had four ethernet ports and was more newly released, I thought that was the better choice (even though it was $50 more). Once I received the Netgear modem, I instantly regretted the purchase. The 4 ethernet ports are not for using at the same time - only 1 port will work. The ports are for bonding for higher speeds (2 x 2 ports) allowing for eventually faster speeds beyond 1 Gbps. I was on the call with multiple customer service reps to confirm this. So, after figuring this out, I realized I just paid an extra $50 for no real benefit. I went back to Best Buy to buy the Arris modem. Comparing the Arris to the Netgear modem, there really doesn't seem to be a difference. Both are 3.1 spec systems that go over 600 Mbps on my 600 Mbps Xfinity plan. After a few months, the Arris seems to be pretty reliable. No need to reset or reconfigure the device. If you are looking for a 3.1 modem, I believe, the only choices are this Arris modem, Netgear, and Motorola. Arris seems to be the better value as they all seem to perform similarly.

This modem was easy to set up and increase my internet speed. Downloads are so much faster. Streaming works great. I have 15 devices connected with no interruption. I would highly recommend this modem

This is my second Arris SURFboard cable modem and I love it. It has been a rock solid performer since it was installed. Very easy to set up with my ISP. My Internet speed tests are spot on with the speeds that my ISP is supposed to provide.

I take my network capabilities and quality seriously. I have an Erro mesh network of 4 nodes with 30+ devices constantly connected to my network including 5 Arlo cams (1 4K) XBOX One S, Vivint security, Nest thermostat, several smart lights, phones, computers, etc. all simultaneously connected and constantly being used. I stream most of my content; Youtube, Netflix and do online gaming. My ISP is through COX and I pay for a 100 mbps download and 10 mbps upload and I measure about 350 mbps download and 30 mbps upload. I had an ARRIS DOCSIS 3.0 before and had to upgrade to this because the 3.0 version could not handle to bandwidth that I currently use. This 3.1 device is a necessary link in that chain to make it happen. But you do need to have a need of 300+ mbps download, need a mesh or high-end router and need the bandwidth for multiple devices; all are just as necessary in conjunction with this device. If you plan on expanding your online devices over the next few years the amount you WILL pay your ISP for renting a modem will pay for this device, and this device should last a good 5 years before the next upgrade.

Very good quality, and dependable. My wife works from home, and it is very important to keep her computer online. I have been using for over a year, and it has not had any issues. I do a lot of online gaming while family is streaming netflix and using tablets with not lag.

I installed this modem as a User Supplied modem instead of paying rent on the Mediacom supplied unit. This unit is recommended and supported by Mediacom for 200 Mb and up to 1Gb. Plus and Play for the most part and exceeded the 200 Mb during testing. It has run for a month now with no dropped service.

Very easy install and setup for xfinity. It also works well with my google mesh network.

Easy to setup same brand as previous modem - lasted very long and worked great

great modem. Easy set up(once you inform your internet provider). Fast and so far very reliable. Would highly recommend

My modem is almost 2 years and old with a flawless track record. The unit is sturdy and well built. It is super easy to set up and very reliable. My internet has never been so fast and stable plus the DOCSIS 3.1 is a major bonus. I will be able to keep this unit well into the future.

Very nice modem and small product to reduce the space it takes up. For the price point, definitely would recommend compared to paying my service providers $15/mo for theirs. I feel comfortable to trust the ARRIS to continue providing great speeds and ease of distribution. Great price, great value.