Customer Ratings & Reviews

Fast internet and covers my entire house inside and out

The is DOS 3,1 with mega speed WI-FI all in one package

I have good signal but I can only see 5 connected devices on the app so I can't set parental controls. I tried doing what the blogs all say which is keep deleting the app and redownloading it but I do not get any different results. Prior to installing this modem I had one that I would set timers on for items like TVs or cable boxes that constantly draw signal and would have them disconnect at night or during the day when we were not at home. Doing this would keep us at about half our available Wifi for the month on Xfinity. Since installing this I have gone over the 1G Wifi each month and can't see on the app what is causing the excess consumption issue. If the app wasn't an issue I think this would get 5 stars.

Works very well the reason im giving a 3 stars is because arris has the specs for 5000sq foot, and like 30 feet away i lose connect. Because shipped it fast, and i got it fast. No complaints with best buy.

This unit has been running strong for several months. Rarely need to power cycle it... compared to my previous few Netgear modem/router combo units, which needed to be power cycled every 2-3 weeks. Definitely recommend.

Gamers be aware. Do NOT buy this. known comcast frequent disconnect issues. Been having constant disconnect once I swapped from old modem to this one. Searched arris and Comcast forum and this is a specific hardware aka modem issue and there's no fix yet We tried having Comcast technician onsite and nothing improved

The unit is working well and does not display any lag time.

“The product quality is consistently outstanding, exceeding my expectations every time.”

Outstanding signal push & reach, solved my problem no other modem-router could — delivered strong signal to all three levels of my house.

Very nice router/modem combo. It was very easy to set up and use.

This ARRIS modem router was as advertised. Easy to connect and includes all the bandwidths and Wi-Fi 7 for future technology.

Easy setup and super fast wifi ! I love it. An excellent piece of equipment.

Spent a total of 4 + hours on the phone with customer support and ISP, never could get wi-fi to work. I would not recommend this product.

It doesn’t stay connected. WiFi will lost signal then reconnect.

Could never get it to work. Returned and bought the nighthawk.

Worse router/modem combo I’ve ever bought and tried to configure. Their GUI is very dated and not user friendly at all. Couldn’t even get their phone app to work on my iPhone. Save yourself the headache and purchase a different model from another manufacturer instead.

Amazing speed on this thing, 2200 download and bout 450 to 490 upload. HOWEVER the range is HORRIBLE. My home is about 2000 SQ feet, I say it would only reach 75 of the home. the other spots were dead. Crazy for a product this expensive with four bands. My little wifi 6 netgear router reached double the range of this item. I was so hopeful for it, what a let down.

Really a great modem/router. Very happy with this purchase. Easy to configure.

This unit is overpriced. I have not succeeded yet to successfully call the support. I think their support policy has changed.The speed is a little bit faster than the previous modem, although it fluctuates during the day. I have to reboot the modem to get a better speed. After I reboot the modem twice, the speed will improve. We bought the fastest speed from our carrier. We are supposed to get >1200 Mbps, but we are not getting close to the speed that we are paying for. (We even changed the cables to Cat 8.) The main reason we bought this modem is to get a better speed. (I am not sure which end is responsible. I don't think this is the modem's problem) I am including this information for other potential buyers.

So, long story short, tried to buy this item in store and turn in my old modem per their sites policy. Was told that they only do 15% off of product if you pay for them to come and install it! Nothing on the websote says this is required! On top of which, they cant even install this because the account owner has to talk directly to the ISP! So what do they do? Ill take my buisness elsewhere, unbelievable!