Customer Ratings & Reviews
- Model:
- G54
- |
- SKU:
- 6561663
Customer reviews
Rating 4.2 out of 5 stars with 87 reviews
(87 customer reviews)Rating by feature
- Setup4.3
Rating 4.3 out of 5 stars
- Range4.2
Rating 4.2 out of 5 stars
- Signal Strength4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Surfboard Wi-Fi 7 Router with DOCSIS 3.1 Cable Modem, particularly its speed and overall performance. Many users report that the router significantly increases their internet speed and that it generally works great. The device's WiFi range and coverage are also praised, with some customers noting its ability to cover their entire home. Finally, some customers appreciate its sleek design and outstanding signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a total of 4 + hours on the phone with customer support and ISP, never could get wi-fi to work. I would not recommend this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Arris G54
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t stay connected. WiFi will lost signal then reconnect.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never get it to work. Returned and bought the nighthawk.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Good, but Expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is overpriced. I have not succeeded yet to successfully call the support. I think their support policy has changed.The speed is a little bit faster than the previous modem, although it fluctuates during the day. I have to reboot the modem to get a better speed. After I reboot the modem twice, the speed will improve. We bought the fastest speed from our carrier. We are supposed to get >1200 Mbps, but we are not getting close to the speed that we are paying for. (We even changed the cables to Cat 8.) The main reason we bought this modem is to get a better speed. (I am not sure which end is responsible. I don't think this is the modem's problem) I am including this information for other potential buyers.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great modem/router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really a great modem/router. Very happy with this purchase. Easy to configure.
I would recommend this to a friend - Pros mentioned:Speed
Rated 2 out of 5 stars
Bummer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing speed on this thing, 2200 download and bout 450 to 490 upload. HOWEVER the range is HORRIBLE. My home is about 2000 SQ feet, I say it would only reach 75 of the home. the other spots were dead. Crazy for a product this expensive with four bands. My little wifi 6 netgear router reached double the range of this item. I was so hopeful for it, what a let down.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Recycle Program Lies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, long story short, tried to buy this item in store and turn in my old modem per their sites policy. Was told that they only do 15% off of product if you pay for them to come and install it! Nothing on the websote says this is required! On top of which, they cant even install this because the account owner has to talk directly to the ISP! So what do they do? Ill take my buisness elsewhere, unbelievable!
No, I would not recommend this to a friend
