Customer Ratings & Reviews

The unit is working well and does not display any lag time.

For whatever reason none of my Apple 6E devices could detect the 6 ghz band. For 3 days I tried every suggestion from Apple and Arris yet nothing worked. Also for some strange reason when I connect my device ti the network I'm told that my network is hidden despite checking the option to broadcast my network ssid in the modem/router gateway. Considering that the main reason why I bought this was that I could use 6e I'm returning this until Arris gets this sorted out.

Easy setup and super fast wifi ! I love it. An excellent piece of equipment.

This ARRIS modem router was as advertised. Easy to connect and includes all the bandwidths and Wi-Fi 7 for future technology.

This one was expensive, but I think it was worth the money, great connection great speed.

Replaced my old motorolla modem with this ARRIS - Surfboard modem. For more than a month i dont see any downtime when Motorolla needed daily restarts. Setup with xFinity was seamless and quick. Modem's app allows making changes to all components or the same can be done from xFinity app. The price is steep but with BestBuy finance option not a problem.

Yes it is that good. Fast. Home coverage not much better than the SBG8300. But fast.

The is DOS 3,1 with mega speed WI-FI all in one package

Works very well the reason im giving a 3 stars is because arris has the specs for 5000sq foot, and like 30 feet away i lose connect. Because shipped it fast, and i got it fast. No complaints with best buy.

Works really well but my cable network said it’s way overkill for 1gbs so I decided to keep my current one. When my current one fails completely, I’ll be buying this again.

Outstanding signal push & reach, solved my problem no other modem-router could — delivered strong signal to all three levels of my house.

Great to have the modem and router rolled into one. Can't tell if it's faster, but I think it's up to Xfinity.

I had high hopes for this modem/router. Right out of the box the router didn't work. After several calls to ARRIS customer support (which was extremely difficult to understand being they were in a different country). After a lot of troubleshooting we were able to get it to work and connect to the internet. However the options within the modem never worked. I wasn't able to set firewall settings or set up a device approved list. The ARRIS app is awful and never worked. Aside from that when it worked, it worked well. The wifi speeds were 800 mbps down. After about 30 days the ethernet and wifi speeds both dropped off to 4 mbps. No matter how many factory resets I did the problem would not be resolved. I ended up returning it as it looked to be a hardware issue. Not worth the price. I'm going back to Netgear products

Gamers be aware. Do NOT buy this. known comcast frequent disconnect issues. Been having constant disconnect once I swapped from old modem to this one. Searched arris and Comcast forum and this is a specific hardware aka modem issue and there's no fix yet We tried having Comcast technician onsite and nothing improved

Worse router/modem combo I’ve ever bought and tried to configure. Their GUI is very dated and not user friendly at all. Couldn’t even get their phone app to work on my iPhone. Save yourself the headache and purchase a different model from another manufacturer instead.

Spent a total of 4 + hours on the phone with customer support and ISP, never could get wi-fi to work. I would not recommend this product.

Could never get it to work. Returned and bought the nighthawk.

It doesn’t stay connected. WiFi will lost signal then reconnect.

This unit is overpriced. I have not succeeded yet to successfully call the support. I think their support policy has changed.The speed is a little bit faster than the previous modem, although it fluctuates during the day. I have to reboot the modem to get a better speed. After I reboot the modem twice, the speed will improve. We bought the fastest speed from our carrier. We are supposed to get >1200 Mbps, but we are not getting close to the speed that we are paying for. (We even changed the cables to Cat 8.) The main reason we bought this modem is to get a better speed. (I am not sure which end is responsible. I don't think this is the modem's problem) I am including this information for other potential buyers.

Really a great modem/router. Very happy with this purchase. Easy to configure.